Job Details
** Central Heating, Cooling, Plumbing and Electrical**
** Customer Service Representative**
Kalispell, MT 59901
**CUSTOMER SERVICE REPRESENTATIVE**
Central Heating, Cooling, Plumbing and Electrical - Kalispell, MT
**GENERAL INFORMATION: **We are recruiting for our Kalispell, MT location****
Central Heating, Cooling, Plumbing and Electrical, Flathead Valley leader in HVAC, plumbing and electrical services has a position open for a Customer Service Representative.
This successful Candidate must be well-rounded with a proven track record for success.
We are looking to bring on team members that will take our household name to an even higher level of excellence and profitability. To that end, we are looking to add a rockstar Customer Service Representative to our team. This person, and the role, will grow with us as a company. As a CSR, you would work directly with our Dispatchers, Marketing Director, & management to bring our customer experiences to a higher level - particularly for our long-term customers. We are looking someone to be a champion of our brand and our customers.
**Base-Level Requirements in order to be considered for this position:**
- High school diploma or GED.
- Experience utilizing good judgment in order to plan and accomplish goals.
- Have a clear, distinct voice.
- Convey authority, patience and compassion in voice.
- Be personable and empathetic.
- Basic social media knowledge for communicating with customers.
- Be able to remember intimate customer details in complete confidentiality.
- Handle stress in stride and professionally.
- Be well-organized and able to follow directions.
**Ideal candidates will have the following customer service related skills:**
- Must maintain confidentiality at all times.
- High degree of proficiency in office procedures, typing and machines.
- Able to handle the urgency of each task, and work in a high-expectation position.
- Is detail-oriented with the ability to multi-task.
- A GREAT listener: Customer responsive.
- Answers the phone in a polite, friendly, professional manner.
- Obtains accurate information from and about the customer and the problem.
- Determine whether/not the situation is an emergency.
- Help schedule customer appointments based on their needs and expectations, within our guidelines.
- Obtain and verify payment method.
- Handle customer concerns and complaints.
- Be creative, but practical in helping solve challenges with/for customers.
- Arrives on time.
- Ready to begin work at the designated time.
* Health Insurance.
* Retirement Plan.
* Paid holidays.
* Paid Time Off
* Seasonal company events/parties for our families and some just for the adults.
**We also provide:**
**A Little About Central Heating & Cooling:**
27 years ago, Central started as a small company in Kalispell, MT. It has since grown to be the primary source for home comfort services in the Flathead Valley communities. Central has become THE trusted name in home services.
We have grown a lot in 25 years and continue to grow aggressively. That means we need more techs. Not just any techs: The best techs
NW Montana. Our technicians are known for going above and beyond to help the customer get the best value for the work being done in their home.
**If you aren't from the area, you need to know -** **the Kalispell, MT area is absolutely gorgeous.**
We are at the north end of Flathead lake, which is both a great recreation area and a world class fishery. Glacier National Park (voted Best National Park by Backpacker Magazine readers) is in our backyard with limitless opportunities for fun during every season.
We also have a thriving farm community, with fresh goods offered at farmers markets year-round. Our schools are some of the best rated in the west, and our burgeoning arts scene is truly unique and exciting. We live in an outdoor recreation paradise, so many of our neighbors and customers consider this area to be the perfect location for their 2nd or 3rd homes.
*We need the **best***. Our team is known for going above and beyond to help the customer get the best value for the work being done in their home.
If you join our team, here are some of the basic things you can expect:
We do a great deal of our training "in-house," but also send our techs and staff across the country from time to time to be trained and connect with others in the trade. We place a high value on our staff networking with others in the industry. Gleaning knowledge from other top pros can really help with solving some of the more complex home comfort challenges. It's why we are dedicated members of the Nexstar Network.
**Our Company and the Flathead Valley can offer you a better quality of life!**