Job Details
Role: Mainframe Batch Scheduler
Location : Chicago, IL (Onsite job from day 1) weekends On call if required.
Responsibilities include:
Supporting and maintaining the Scheduling Platform, running on BMC CONTROL-M (both TSO and Enterprise Manager GUI versions)
Create/modify/maintain batch job schedules.
Follow change control process for production job promotions.
Identify and cleanup decommissioned jobs.
Will be responsible to participate in Change Advisory Board (CAB) meetings and represent the Production Control team.
Subject matter expert responsible for skilled Level 3 activities
Resolve complicated issues escalated from Level 2 teams.
Perform in-depth Root Cause Analysis (RCA) and support Problem Management activities.
Handle Major Incidents and drive SWAT Calls implementing Risk.
Implement Level 1 & 2 complex Changes.
Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of operations through Shift Left Service delivery.
Perform / Lead Audit and DR activities.
Introduce Automation and CI (continuous improvement) (Eg. health checks, patching, minor repetitive changes)
Perform trend analysis on tickets for improvement opportunities on alert handling.
Training / mentoring L2 analysts to groom further expertise.
Cross-training other members of the team to build more breadth in coverage.
Participate in training for new technologies as delivered by the ENG teams for support.
Overseeing and participating in documentation maintenance
Creation of documentation for each lesson learned by lower-level analysts to utilize in training.
Performing ticket quality analysis
On-call escalation support and upkeep of On-Call Schedules
Overseeing the creation of and sharing the weekly team roster for the team
Knowing escalation paths and expectations for least impacts to business and clients
Acknowledging change tasks for proper content
Good documentation - written, communication and verbal skills.
Work closely with various Application support, Development, and z/OS Support teams for their batch scheduling requirements.
Providing Root Cause Analysis (RCA) to determine the facts based on the problem.
Experience (Preferred)
Sound hands on experience (6-10 years) as a Batch Job Scheduler (aka Production Control Analyst) working in Mainframe and Distributed environments.
Review change requests and deploy batch jobs (add/remove/modify) in the Scheduler tool.
Scheduling experience on Scheduler tool BMC CONTROL-M (TSO and Enterprise Manager GUI versions)
Good knowledge of JCLs and PROCs
Troubleshooting experience - job failures, hung jobs, and remote agent and resource issues, etc.