Job Details
has an opportunity for a **Customer Service** **Representative** to join our team! **Willits Veterinary Hospital** **Willits Veterinary Hospital is a full-service hospital serving the community in the Roaring Fork Valley since 2012. Owner, John Kuck, DVM and wife Kristen Kuck, CVT started out as a family business which has now grown into a multi doctor practice with a full nursing and administrative staff.**
**The year of 2019 brought continued growth with the opening of a new hospital location in Glenwood Springs, Colorado. Here at Willits Vet we offer a wide range of services including wellness and preventative care, pain management, vaccines, surgery, radiography, computed tomography, dentistry, acupuncture, and more.**
****Location:** 351 Robinson St. Suite 1014 Basalt, CO 81621**Shift Details:** This is a full time position, which will include working 4 10 hour shifts. Shifts are from 7:45am-6pm. The h ospital is open Monday through Friday. We will not consider half-day shifts.**
**Summary:** As a Customer Service Representative you have the opportunity to be our valued client's positive first and last impressions as well as acting as the liaison between the clients and the doctors. Candidates must possess strong customer service skills, the ability to multi-task, a strong work ethic and attention to detail.
While under the supervision of the practice manager, a Customer Service Representative must be able to effectively and accurately perform the following duties that include but are not limited to:
**Veterinary Care**
* Maintain excellent client communication.
* Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms and accurate information.
* Review medical records, estimates or discharge instructions with clients.
* May be asked to assist animals with minimal contact.
**Reception Skills**
* Provide client care for scheduling appointments, taking payments and checking in clients.
* Answer the phones in a courteous and informative way.
* Cleaning and Maintenance.
* Assist in all daily duties for clinic care.
**Facility Care**
* Participate in any special cleaning duties.
* Perform equipment maintenance as directed.
* Delegate additional cleaning duties as necessary during slow times in the absence of a supervisor.
* Identify areas or items needing additional attention.
Apply today for immediate consideration!
Mission Veterinary Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **Computer Skills**
* To perform this job successfully it will be necessary to become proficient in the use of the practice management software.
**Special Working Conditions**
* Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds, and over 50 pounds with a co-worker.
* Endure sitting, standing and walking on hard floor surfaces for extended periods
* Ability to be confident around pets.
* Able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.
* Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
* Requires sufficient ambulatory skills in order to perform duties while in a hospital environment.
* Employee is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
* Minimal travel required, possibly for vendor visits and associate education.
* Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.
* Must be able to exchange accurate information with all clients and team members.