Job Details
Client Service Manager Job Details Level Management Job Location Granby - 31 - Granby, CO Position Type Full Time Salary Range $50,000.00 - $60,000.00 Salary/year Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.
**About United Business Bank**
We are a publicly traded Regional Bank with approximately $2.9B in assets and 34 offices in 4 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.
**About the Position...**
**The Client Service Manager (CSM) is an onsite position and does not have remote opportunities.**
The Client Service Manager (CSM) is responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The CSM is responsible for ensuring that all tasks and responsibilities are handled within bank policies and procedures at all times. The incumbent is also responsible for maintaining expenses and losses as defined within the annual budget, as well as to encourage non-interest income whenever possible. The CSM is also responsible for actively cross-selling Bank products and services and to provide training and support to the staff in their cross-selling efforts. The incumbent is encouraged to assist the Client Relationship Managers with outside calls to selected businesses and current clients when time permits. The incumbent also performs a variety of daily tasks including the review of management reports and daily callback, processing insufficient funds and overdraft accounts, solving problems associated with item and data processing, and assisting the Regional Branch Administration, Director of Branch Administration and the Operations Administrator with duties and projects as requested. The CSM will ensure that clients are served promptly, courteously, efficiently and professionally at all times, and for ensuring that all direct reports are trained in their assigned duties and responsibilities. The incumbent is also responsible for reporting any and all losses to the Chief Operating Officer immediately. The Client Service Manager performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.
**About You...**
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
**Education/Certification:** High school graduate or equivalent.
**Required Knowledge:** Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.
**Experience Required:** Previous management experience and a minimum of 3 years bank experience in banking.
**Skills/Abilities:**
* Excellent communication skills.
* Excellent client service skills.
* Professional appearance, dress and attitude.
* Excellent math skills.
* Ability to use Microsoft Office software package.
**Compensation**
Hiring Salary Range: $50,000 to $60,000/annually.
*This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Colorado's Equal Pay for Equal Work Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.*
**Benefits**
We offer competitive financial compensation, including various compensation plans and a solid benefits package for regular full-time salaried and hourly positions.
* Medical, Dental, Vision Insurance at a shared premium cost.
* 401k With Matching Contributions.
* Paid Time Off accrued vacation and sick time, 1 float day, 11 paid holidays.
* Flexible Spending Accounts Healthcare, Dependent Care, Transit & Parking Options.
* Employee Assistance Program, 100% employer cost.
* Employees are offered a free checking and savings account, plus free orders of personal size checks.
**Location: Onsite, no remote**
Privacy Policy Statement **UNITED BUSINESS BANK**
**CALIFORNIA CONSUMER PRIVACY ACT**
**NOTICE AT COLLECTION OF PERSONAL INFORMATION**
**Effective 01/01/2020**
Pursuant to the California Consumer Privacy Act (CCPA), certain California residents are provided with specific rights regarding the personal information that is collected about them. If applicable, you have the right to request the personal information we collect about you, the right to request the personal information we sell or disclose for a business purpose about you, the right to opt-out of the sale of your personal information, the right to request we delete the personal information we collected about you, the right to designate an authorized agent and the right to be free of discrimination for exercising these rights, subject to applicable exemptions and exceptions.
**Collection of Personal Information (PI).** Below is a list of categories of personal information we have collected about consumers in the preceding 12 months. For each category identified we have also provided the business or commercial purpose for collecting the personal information.
**Categories of PI to be Collected**
**Business or Commercial Purpose for Which We Will Use the PI**
**A.** Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, drivers license number, passport number, or other similar identifiers.
**B.** Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, drivers license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information (California Civil Code 1798.80(e)).
**C.** Characteristics of protected classifications under California or federal law.
**D.** Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
**E.** Biometric information; fingerprint from non-clients cashing on-us checks.
**F.** Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumers interaction with an Internet Web site, application, or advertisement.
**G.** Geolocation data.
**H.** Audio, electronic, visual, or similar information.
**I.** Professional or employment-related information.
To process loan or deposit account applications;
To service those products and services you have with us;
To consider your job application for hiring and provide employee benefits;
Auditing, related to a current intera