Job Details
The Spa Manager plays a very important role in the daily operations of our business. They are responsible for driving sales and overseeing the execution/implementation of key business initiatives for the spa. They oversee the day-to-day activities of our spa to ensure our customers are consistently treated to an impeccable customer service experience, and that the operations run smoothly, efficiently and profitably.
In addition, our Managers have the responsibility to manage our team of Service/Treatment Specialists; they ensure that all policies/procedures have been clearly communicated and are adhered to, maintain positive employee relations and last but not least, ensure that we are staffed with the best and brightest team members. Spa managers are also an integral part of our relationship with the Airports and our business partners across all of our locations. Schedule flexibility is key; this position is based in an airport and will require availability to work varied shifts (beginning before 7:00am and ending after 8:00pm), Holidays and weekends.
Duties
Customer Experience
- Lead team in creating an outstanding experience for the customer (pampered to perfection, customers are greeted in a professional, friendly, and timely manner
- Provide best in class customer service by greeting and assisting customers, and excellent floor leadership skills-own and manage the sales floor:
- Protect employees and customers by providing a safe and clean spa environment.
- Direct and supervise employees engaged in delivering best in class services for our customers.
Sales- Achieve financial objectives by monitoring annual budget; analyzing variances, maximize results in the area of sales, merchandising and operations.
- Analyze KPI's to create work schedules to ensure appropriate zone coverage.
Brand Ambassador- Maintain new and ongoing relationships with airport leadership and liaise with corporate office staff.
- Attend monthly Concession Meetings at Airport
Team- Interview, select and on-board talent for your team.
- Keep employees motivated and working as a team, making sure each member of their staff understands company policies and guidelines.
- Maintain operations by initiating, coordinating, and enforcing program, operational, and Human Resources policies and procedures; and initiating corrective actions.
- Maintain positive employee relations by keeping open lines of communication with team.
Operations- Ensure adherence to local licensing board rules and regulations.
- Ensure consistent and timely opening and closing the Spa. (Including but not limited to reconciling the register, transfers, inventory audits and spa execution audits)
- Ensure availability of merchandise and services by maintaining appropriate inventory levels.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Administrative and computer skills that support accurate and timely reporting, cash collection/reconciliation, payroll management, service and retail inventory management, record keeping, and operation of POS System.
Work Experience Requirements- A minimum 5 years management experience in spa, retail, hospitality, wellness, airport or beauty industry
- Strong organizational qualities and confidence, with sound communication and customer service skills.
- Previous experience in recruiting, training and motivating commission based staff members.
- Proven ability to foster a spirit of teamwork and camaraderie while achieving business goals.
- Must be able to lift, push or pull up to 35 pounds; and stand and or walk up to 10 hours per day.
- This position is based in an airport and will require flexibility and availability to work varied shifts, including Holidays, evenings and weekends.
Education Requirements: - Bachelor's degree or equivalent years' experience.
Key Competencies- Decision making
- Leadership
- Results driven
- Integrity
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability