Job Details
Title: Customer Service Representative
Wage: $23-$26/hr
Location: Arlington Heights, IL - on-site
Customer Service Representative Job Description:
The Customer Service Representative performs a wide variety of non-routine and unique customer service inquiries requiring minimal guidance and direction. This position is responsible for improving customer relations by providing professional product knowledge and service, through interpersonal and telephone skills, in an accurate and detailed manner.
What you ll do as a Customer Service Representative:
- Handle daily phone calls and emails, from internal and external customers for spare parts inquiries
- Follow up on sensitive and complicated customer service calls requiring tact and the ability to research and resolve concerns in a timely status, typically within one day
- Create and process Sale Orders in the Microsoft Axapta ERP system
- Work with European suppliers and update customers with status changes for their orders that may impact expected and requested delivery dates as necessary
- Discuss the use and features of various parts, based on the technical knowledge of machines or equipment
- Monitor back orders that are released in a timely manner
- Issue return authorizations and follow-up calls concerning customer service concerns
What you ll bring to the Customer Service Representative role:
- High School Diploma or General Education Degree (GED)
- Manufacturing background
- 5+ years of experience in customer service-related experience and/or training; or equivalent combination of education and experience
- Excellent computer skills including Word, Excel, etc.
- Outstanding interpersonal skills
- Strong attention to detail
- Experience in reviewing mechanical or electrical diagrams and drawings
- Knowledge of basic machinery operation