Job Details
Customer Support Specialist
1 year contract, 12pm-9pm Shift
Must Haves:
- Associate s Degree with at least 2 years previous customer service experience or greater than 3 years previous customer service experience
Preferred:
- Previous experience with SAP and Salesforce
- Experience with Google Suite, specifically Google Sheets, Google Docs, Google Slides, and Google Forms
- Previous experience in a fast-paced call center environment
Description:
- Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
- Provide phone support to field representatives. Able to maintain excellent workload management balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
- Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
- Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions.
- Maintain documentation according to established guidelines as may be required by specific job responsibilities.
- Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
- Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
- Able to work evenings and occasional weekends based on team needs.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.