Job Details
Job Description Assistant Manager - Field Service Delivery - ( 21000214 ) **Description**
**Field Service Delivery - Job description**
**Installation and Field Repair**
* Selection, appointment and continuous management of ISPs
* KPI / SLA management (ISPs)
* Drive ISPs towards achieving the monthly rewards
* Quality of people, tools and training
**Policy & Process Compliance**
* Ensure that the organisations processes and policies are adhered to.
* Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.
* Provide input to planning, training and quality as applicable
**Customer Satisfaction**
* Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
* Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures
**People Management and Development**
* Select, Develop and Retain quality manpower at all levels in the region ( ISP Engineer )
* Provide timely and necessary input to people on performance
* Ensure that the service philosophy is understood and communicated to all individuals
* Maintain transparency in dealing with people and performance management
**Productivity and Cost Effectiveness**
Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.
**Qualifications**
Education : BE
**Office Location**
: IN-GJ-AHMEDABAD **Office Location**
: Vadodara **Job**
: Assistant Manager - Field Service Delivery