Job Details
Job Summary:
Are you ready to lead a dynamic team in providing top-notch IT support to drive our business forward? We're seeking an experienced IT Service Desk Lead Technician to join our service desk support team. As a crucial part of our IT operations, you'll lead a team of service desk technicians, ensuring the smooth operation of our IT services and delivering exceptional customer service to our employees.
About Us:
With people who are truly passionate about what they do, Modaxo understands the impact mobility has on the fabric of daily life. We thrive on delivering dependable public transportation solutions that meet the real-life needs of our customers in the communities where we live and serve.
Our businesses are focused on one thing - delivering the solutions that help connect people with the places they need to go for work, family, and everyday life.
Job Description:
Your Role:
As the IT Service Desk Lead Technician, you'll play a pivotal role in ensuring proper computer operation so that end users can accomplish business tasks seamlessly. You'll lead, mentor, and support a team of service desk technicians, providing first- and second-level technical support and maintaining our information technology systems and networks. Your expertise in IT support and leadership skills will be instrumental in maintaining service desk procedures, monitoring performance metrics, and identifying areas for improvement.
What You'll Do:
- Strategy & Planning: Develop and maintain service desk procedures and documentation, monitor performance metrics, and collaborate with IT management to implement best practices.
- Acquisition & Deployment: Participate in selecting and acquiring software, hardware, and related technology, and deploy pre-packaged software using distribution tools.
- Operational Management: Lead, mentor, and support a team of service desk technicians to ensure efficient resolution of IT issues. Act as the primary point of escalation for complex IT issues and provide hands-on support for IT infrastructure. Manage IT asset inventory and conduct regular team meetings and training sessions.
What You Bring to the Role: Education: - BA/BS or AA/AS in IT, Computer Science, or related field
- Relevant certifications such as CompTIA A+, ITIL, Microsoft Certified Professional (MCP), CCNA, or similar are highly desirable
Experience: - 5 years'experience in IT support, including first/second level service desk support in a corporate environment
- 2+ years in a supervisory or lead role
- Strong technical knowledge of computer systems, hardware, networks, and software applications is essential
Work Environment: We operate as a hybrid-remote workplace, combining in-office and remote work to varying degrees based on role requirements and employee location.
This particular position will support four local locations and will require regular in-office presence dependent on workload.
This position may involve occasional travel within North America. You may also participate in an on-call roster rotation and should be capable of operating power tools and lifting and transporting moderately heavy objects.
Why You'll Love It Here: - Innovative Environment: Work alongside talented individuals in an environment that fosters creativity and encourages continuous learning.
- Career Growth: Take advantage of opportunities for professional development and advancement within the company.
- Collaborative Culture: Join a team that values collaboration and encourages sharing ideas to drive success.
- Work-Life Balance: Enjoy a flexible schedule and comprehensive benefits package that promotes well-being.
Preferred Qualifications: - Experience with service desk software and ticketing systems such as Freshservice, Freshdesk, ServiceNow, etc.
- Proficiency in scripting with Batch, PowerShell, JSON, XML files.
- Familiarity with Microsoft Office 365, Azure cloud services, Teams, Active Directory, VMware Virtualization, Intune, and Mobile device management tools.
Ready to embark on an exciting journey with us? Apply now and be part of our mission to revolutionize the world of technology! Worker Type: Regular
Number of Openings Available: 1
We thank all applicants for their interest; however, only those who qualify for an interview will be contacted. *Professional recruiting agents or consultants need not call.