Job Details
SUMMARY
The Assistant Valet Manager assists in overseeing the day-to-day operations of Valet including daily staffing, wait times, porte management, and job assignments to ensure quality and guest satisfaction.
The Assistant Valet Manager will also take the lead in scheduling, training, and guest service. They will be responsible for upholding Grand Sierra Resort's high service standards through the training and professional development of all Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
As their main priority, oversees the Porte and Valet operations ensuring we are providing exceptional guest service and limiting wait times for our guests
May pick or park a car, but this is not a primary duty and should only be one when wait times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp)
Acts in the capacity of Assistant Valet Manager or Runner as needed and can objectively understand when to make this call
When operating in the Porte as the Assistant Manager, ensures guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
Takes the lead on the schedule producing the required schedule in a timely manner with approvals from Front Services Manager
Handles and approves PTO with input from the Front Services Manager. Completes Unifocus Time Punch Edits and shift approvals
Attends Guest Experience meetings and assists in the development of any needed action or engagement plans
Ensures pre shifts are being done and the content is in alignment with department and company visions
Holds and take notes for Team Member meetings with Valet and Supervisor[VC1] Teams
Assists Front Services Manager in interviewing, hiring and training of new Team Members
Responsible for ordering all supplies needed and keeping a par for all items
Assists with input regarding coaching and counselling and annual performance reviews for the team under the guidance and leadership of the Front Services Manager
Responsible for maintaining all training materials and execution of training for all new Team Members under guidance of Front Services Manager
Handles guest escalations that go above the runner or Assistant Valet Manager as well as escalated Bell Desk Transportation guest complaints in Front Services Manager absence
Maintains productivity for the teams, presentable to upper management
Ensures CVPS car tracking system is kept up to date and cars are being entered properly
Able to provide guests with information regarding property facilities, amenities, services, special events
Documents and reports all vehicle incidents like damages, accidents, theft, missing articles etc.
Reports accidents, injuries, and unsafe work conditions to the Front Services Manager
Monitors and maintains safety, security, and cleanliness of parking areas, porte and in the key booth
QUALIFICATIONS
Previous valet experience required.
Must be 21 years or older and have 3 years or more clean driving record.
EDUCATION
High School Diploma or GED certificate.
LANGUAGE SKILLS
Excellent communication skills both written and oral. Fluent in English language. Must possess interpersonal skills to deal effectively with Team Members at all levels of the company.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment.
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATION
Must obtain and maintain Alcohol Awareness Card.
Must produce driving record from DMV bi-annually to present to management to remain in position.
Must possess a Nevada driver's license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member:
- must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, Team Members and others.
- Is regularly required to sit; stand; run; walk and move through all areas of the casino; speak and hear;
- use hands to finger, handle, or feel.
- May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull.
- The Team Member must consistently be able to lift and/or move up to 65 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Must be able to run back and forth to the Valet lot consistently during your shift in all weather conditions.