Job Details
**Student Support Specialist**
Student Success & Services Remote; various locations throughout California, California Minimum Experience **Entry-level** Title : Student Support Specialist Job Purpose : Provides customer service support to prospective and current Calbright College students Location: Remote, various locations throughout California
* Assists current and prospective students with various needs related to the assigned program; provides necessary information, troubleshoots issues, concerns, and assists students with accurate completion of required program documentation.
* Responds to student, faculty, staff and/or community inquiries; resolves complaints and various issues; provides direction to appropriate personnel/departments to assist with resolution, if necessary; provides information and available resources to students with the aim of resolving most issues within the first contact.
* Researches, responds, and resolves routine student program issues; referring issues of more complex areas of concern to the appropriate manager and/or administrator for consultation. Makes recommendations for mutually acceptable resolutions.
* Provides support to administrators, faculty, counselors, and managers to facilitate urgent and non-urgent student and general public communication.
* Works closely with Student Services, Academic Success Counseling, Instructional Faculty, and other departments across the college to ensure cohesive and collaborative student service.
* Provides one-on-one assistance to students, instructors, counselors, and others.
* Assists students in navigating technical and difficult platforms and processes.
* Maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems.
* Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs.
* Required to abide by all college policies and procedures.
* Perform other related duties as assigned that support the objective of the position.
* Requires basic knowledge of and use of communication tools, and technologies with accurate documentation of inquiries and follow-through on next steps.
* Requires knowledge of program support principles and practices.
* Requires proficient knowledge of computer applications including common office productivity software, internet, and software applications and platforms supporting academic and higher education in general.
* Requires proficient knowledge of specialized, program-specific computer applications or reporting databases.
* Requires sufficient English language and writing skills sufficient to prepare materials and reports.
* Requires well-developed oral communication skills to convey concepts in individual and group settings
* Requires intercultural communication skills and cultural competency to work cooperatively with a diverse population of students and service providers.
* Demonstrated commitment to improving outcomes for all students, particularly disproportionately impacted populations.
* Requires the ability to perform the essential responsibilities and functions of the position.
* Requires the ability to be flexible and adaptable in a fast-paced environment.
* Requires the ability to work independently and remotely with minimal supervision.
* Requires the ability to work cooperatively with students, faculty, and staff, as well as external service providers, families, community organizations, and other agencies.
* Requires the ability to develop and maintain active advocacy relationships with students.
* Requires the ability to organize and prioritize work, manage time, and meet program deadlines.
* Requires the ability to communicate in a professional manner, orally and in writing, in both formal and informal settings with students, faculty, staff, managers, and others involved with the program.
* Requires the ability to maintain confidentiality.
* Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff, and faculty.
* Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
* Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
* The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
* Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright Colleges strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
* Requires the ability to function in a remote online instructional and support environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
* Work is performed indoors where minimal safety considerations exist.
Location Remote; various locations throughout California, California Minimum Experience Entry-level