Job Details
**Hospitality Assistant - Casual Worker**
**Main purpose of job:** To help and plan and implement the delivery for the hospitality operations in the Stadium including conferences & events.
**Department:** Food and Beverage
**Location:** Sixways Stadium
**Reports to:** Hospitality Management Team
**Length of contract:** Casual Worker Agreement
**Main Objectives:**
* To work within a team to deliver exceptional customer service for stadium visitors.
* To assist and support the FoH Management team always to ensure the optimum profitability of all operations.
* To assist in the preparation for the delivery of the food and beverage offering for Match days. Banqueting, Conference and Events
* To ensure all hospitality operations are consistently delivered to a market leading standard and in line with the Sixways Stadium Customer Journey
* Work closely with the Heads in the Food & Beverage department to ensure compliance with health and safety and food safety standards across all of the Hospitality areas.
* To actively promote and present the venue in a positive aspect and to highlight/ communicate sales opportunities that arise through daily customer interaction.
* To undertake any other duties deemed commensurate with the post and as directed by management and / or the Company.
* Have strong verbal communication and able to interact with customers and colleagues.
* To be pleasant and courteous and have exceptional customer service skills.
* Be flexible around hours and days of work.
* Be adaptable to changing work and environments.
* Have basic numeracy and literacy skills.
* Ability to lead, motivate and form effective working relationships with another team members
* Display passion, willingness, and curiosity in your role.
* Be able to work as part of a team and alone.
* Be of smart appearance with good personal hygiene.
* Pro-active in problem solving and work on own initiative to deal with problems and opportunities.
* To have a flexible and positive attitude in order to work well under pressure and adapt to changing priorities
**Responsibilities**
* Meet and Greet customers
* Provide detailed information when asked (eg menu, ingredients, allergies, product knowledge)
* Prepare event rooms by setting up furniture, linen, cutlery, and glassware.
* Upsell additional products when appropriate.
* Take accurate orders.
* Serve food and drinks orders in an effective and timely manner.
* Maintain a clean and tidy work environment both back and front of house.
* Check dishes and kitchen ware for cleanliness and presentation and report any problems.
* Carry plates, cutlery, and glassware in correct manner (as per training)
**Person Specification** **Essential Requirements:**
At Worcester Warriors we believe our employees make us who we are. A healthy work-life balance is key, not only for our staff but for the Company too which is why we offer as much support as we can. Working at Worcester Warriors is like working with extended family and we would love the right people to join us and expand even more!
Our employee benefits, just to name a few:
* **Holidays** 30 days holiday (inc bank holidays)
* **Employee Assistance Programme (EAP)** We offer a completely confidential EAP service for all our employees
* **Funded training programmes** Developing our staff is very important to us so where we can we will fund relevant training
* **On-site car parking** Free car parking around the stadium for all staff
* **Discount at 900+ retailers nationwide** All our staff have access to our Employee Hub where there is access to many discounts at retailers and tips on health and well-being
* **Subsidised staff lunch** Freshly made staff lunches at a subsidised rate every day
* **Free Breakfast Mondays** Free staff breakfast to start the week
* **Local gym discounts** Corporate discount at the local gym (in partnership with David Lloyd Gym Worcester)
* **Staff tickets for home matches** Every home match you are offered two free tickets
**Workplace & culture**
**Workplace and Culture**
We have developed a fantastic atmosphere and a strong, positive working space and culture. We strive to nurture and develop staff through training and coaching which will encourage personal responsibility resulting in a strong collaborative culture in the club. Come and join us and be a part of our team. Whatever your role and wherever youre located, youll be doing work that matters and youll be part of something thats still growing, developing and evolving.