Job Details
** Product Support Specialist - WO, Network/Traffic**
** Coppell, Texas, United States, Denver, Colorado, United States, Hoover, Alabama, United States, Lynnwood, Washington, United States, New York, New York, United States, San Francisco, California, United States, Telecommute 150 - Product Support**
**About WideOrbit:**
Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to complete more sales. We build the one platform that ties everything together from TV, radio, and digital ad sales, to reporting, invoicing, and payments. Chances are if theres an ad on your local TV or radio station, or on your favorite streaming service or podcast, we helped put it there. Our customers include NBCUniversal, AMC Networks, ViacomCBS, A+E Networks, Hearst Media, and many more industry leaders around the world.
At WideOrbit, we make preserving our inclusive environment an ongoing priority, empowering team members to contribute at every level, in every function. We hire high-energy innovators who value diversity, unafraid to wield their passion and expertise to advocate for our customers and each other. At WideOrbit, youll make a difference and see your impact every day, while learning, growing, and enjoying what you do!
**Job Description:**
WideOrbit believes that our success depends on our customers satisfaction with our products and service. Although every position within WideOrbit has an impact on customers, our Product Support Specialists are the first line to our customers and their impact can be the largest. We hire experienced industry professionals that can educate our customers and troubleshoot system issues with patience and confidence. If youre passionate about technology, have a background in traffic ad operations, experience supporting software, possess excellent communication skills, and have a knack for making customers happy, our Product Support Specialist position might be the job youre looking for.
**Heres what youll be doing:**
* Partner with our customers and support with how-to questions regarding the use of *WO Traffic/WO Network,* broadcast TV industrys most widely installed end-to-end ad sales and operations solution*, making it easy to manage, execute, and optimize as sales for any media type.*
* Solve client issues within a fast-paced, collaborative working environment with a positive attitude, confident and calm demeanor, ensuring their satisfaction and happiness with our products and service.
* Identify and document software defects and requests for enhancements with a keen attention to detail.
* Collaborate with development and product management teams, providing detailed information regarding customer needs.
* Take ownership of cases and resolve issues by either educating our client, gathering information about their workflow operations, or working with WideOrbits internal departments to bring resolution to the cases.
* Proactively seek out clients needs of the product support function by building effective working relationships and rapport.
* Juggle multiple cases and projects at once, proactively updating the client on the status while remaining calm and patient.
**Heres what were looking for:**
* 3+ years of experience at a television, radio or cable station in the traffic or operations department.
* Experience with a traffic platform such as WideOrbit, Marketron, OSI, etc. WideOrbit user preferred.
* Excellent interpersonal, verbal and written communication skills including communicating in a friendly, professional, articulate manner via phone and email
* Experience using web-based applications and comfortable with learning and using new technologies
* Outstanding problem-solving, organizational and follow-up skills to resolve issues with a dedication to a positive customer experience
* Proven ability to remain calm and confident under pressure while supporting a client
* Proven ability to work effectively under pressure and balance competing tasks in a rapidly changing environment
* Proficiency in MS Windows, Word, Excel, and Outlook
* Experience with advertising/media sales proposals is a plus
* MS Dynamics experience is a plus
***WideOrbit mandates Covid vaccination, with accommodation for religious or medical reasons in accordance with law.**
**Location:**
This position will be based in our New York, NY, San Francisco, CA or Birmingham, AL office. We will consider remote employees as well.
**Compensation, Benefits and Perks:**
Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:
A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, stocked caf, 401(k) match, and plenty of opportunities to grow!
We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.