Job Details
Join Reynolds Consumer Products and Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. If you are looking to build a strong career, we have an opportunity for you! We currently have an opportunity for a Customer Service Supervisor to join our team located at our plant in Appleton, WI.
Your Role:
The Customer Service Supervisor will manage a team who is the first line of interaction with our valued customers. They collaborate with multiple stakeholders and functions to ensure Presto can deliver on time and in full. They will participate in the new hire interview and selection process, assist in training new and existing team members. Work with team members to develop competencies in understanding Presto's ERP system and how to use it effectively to better manage workload responsibilities. Document process flows and recommend process improvements. The Customer Service Supervisor will recommend and document areas of improvement. Handle special projects as business needs arise; acclimate any new or existing Customer requirements. We embrace and accept individual experiences and backgrounds to achieve a diverse and inclusive workplace.
You will have the opportunity to:
- Proactively participate as a member of the Customer Support Process Team developing positive communication, interaction, cross training, assist the team as needed, and work support to back up when another member is out of the office.
- May participate in other areas of Customer Support such as, Vendor Managed Inventory, capacity and customer priority teams/meetings, export shipments, and document preparation.
- Ensure department metrics and goals are tracked and achieved whether they are defined by the department or the customer themselves.
- Supervise, train, and mentor- ensure balanced workload within the department and conduct quarterly performance evaluations.
- Participate in the interview and hiring process within Customer Support.
- Contribute to problem solving efforts; identify and recommend enhancement needs; clearly identify specifications, perform testing, and train appropriate personnel. Document process flows as needed.
- Participate in audits, self-assessment audits, identify gaps, recommend and document process improvements.
- Act as a backup in peak period when assistance is needed with Customer Support activities. Some of those responsibilities will include providing service to customers in all areas, which include customer service, inventory, transportation, and quality.
- Other special projects as business needs arise.
In this exciting role, you will use your people skills to train our staff and ensure that our customers are satisfied, treated with respect, and given the answers they need. We strive to build a diverse, inclusive, and talented workforce who will contribute to the Company's vision, mission, and goals.
You will love it here if
- You work well with others, promote collaboration and knowledge sharing
- You are a strong and visionary leader who likes to help others succeed
- You thrive in a fast-paced environment and high-energy environment
- You pay great attention to detail and are well organized
We need you to have:
- Bachelor's degree in Supply Chain, Business, or a related field.
- Customer Service experience.
- Ability to process, prioritize, and use critical thinking skills to efficiently and accurately meet customer requirements.
- Able to deal with ambiguity and drive towards solutions.
- Keen understanding and sense of needs (internal and external customers).
- Possess excellent communication and critical thinking skills.
- Be an exceptional multitasker while maintaining attention to detail.
- Works extremely well under pressure.
- Computer literate (knowledge of Microsoft Office tools is required).
- Experience working in a team environment.
- Interpersonal skills necessary to work efficiently with team members and internal/external customers.
- Strong problem solving, communication, and negotiation skills.
- Self-motivated and has a sense of urgency.
- Ability to work flexible hours.
Icing on the cake:
- Experience in one or more of the following areas is helpful: Packaging, Supply Chain, or Export Order Processing.
- SAP experience or another ERP system.
Want to know more? Check out our website or connect with us on LinkedIn!
Apply today to join a fast-growing innovative company!
Not a good fit but know someone who is? Please refer them!
Local candidates only, no relocation assistance available