Parts Consultant

Job Details

Volkswagen of South Charlotte is the Top Rated VW dealership serving Charlotte & The Carolina's. Our dealership is rated #1 in customer satisfaction with a state of the art service department. Volkswagen of South Charlotte believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry partners.

Individual and organizational pride are critical elements of our future. Our people make all the difference. This belief fosters a commitment to provide opportunities for growth and new challenges for our employees so they may achieve professional development and personal fulfillment. Working with our local communities, we help and support those people and organizations whose fulfillment enhances their quality of life as it does our own. This individual will possess excellent communication & customer service skills and maintain a professional image.

Come join an award winning dealership!

Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Pulls and fills orders from stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies all necessary parties when special ordered parts have been received
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
• Follows up on back-ordered parts and replenishes assigned inventory daily
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Assists outside sales representatives with their order
• Makes sure all internal requests for parts are billed on service repair order

Requirements:

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Diligent & conscientious
• Ability to multi-task in a fast paced environment
• Willing and able to pass a drug and background test
• Valid Drivers License

Benefits:

• Health insurance at group rate
• Dental
• Life Insurance
• 401k with match
• Opportunity for growth, typically promote from within
• Paid training- mentorship

 Volkswagen of South Charlotte

 06/15/2024

 Charlotte,NC