Job Details
Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
As a Dispatch Officer I you will serve as the Senior Officer on the shift completing on the job trainings, running the Dispatch and Communications Center, and responding to calls for Security to de-escalate and resolve issues involving guests, employees, and the public. You will also gain experience managing a Dispatch/Communications center and responding to disturbances in need of Security and Law Enforcement response. This position will serve as the Officer in Charge (OIC), in the absence of a supervisor, developing leadership and decision-making skills. You will:
- Answer incoming phone calls concerning general park information, regarding employees, contractors & guests
- Disseminate park & emergency information to appropriate employees
- Monitor emergency alarm systems park-wide
- Monitor multiple radio frequencies and disseminate information via 2-way radios, phone and email
- Maintain records and logs to ensure important and timely information is accessible
- Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures
- Monitor weather throughout the day to ensure safe operation for all rides and attractions
- Monitor video camera surveillance to ensure guest safety & enforce park policy
- Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support
- Monitor Security checkpoints and posts - inspecting all bags and persons accessing or leaving the property
- Complete routine patrols of the park and surrounding properties on foot and in patrol vehicles
- Provide guests, employees, and vendors with safe and secure environment
- Work independently or within in a team to provide a consistent message and security presence
- Respond and provide aid for Emergency situations
- Complete incident reports
- Complete assigned tasks from management as needed
What it takes to succeed: - At least 18 years of age
- Must have a valid driver's license
- Minimum 1 Year Security, Law Enforcement, or comparable experience.
- High school diploma or GED equivalent required.
- Experience in completing Incident Reports
- Proficient in Microsoft Office Suite with high aptitude for computer software systems
- A passion for customer service
- Excellent multi-tasking and time management skills
- Outstanding communication abilities
- Active listener with the ability to anticipate guests' needs
- Ability to promote and ensure a safe and secure environment
- Flexibility to perform varied duties
What else is important: - Must be able to act responsibly with a high attention to safety
- Must be able to lift, push, pull and/or carry up to 50 lbs
- Position engages in extensive walking and standing throughout entire work shift
- Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
- Perform cleaning duties; including use of cleaning chemicals
- Must be willing to comply with all SEA grooming guidelines and employment standards
- Must be able to work indoors and outdoors, in varying weather, to include extreme heat (both in and out of costume)
- Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our 2023 Holiday and Availability agreement.
- Must be available to work shift rotations
- Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
- Ability to successfully complete all legal, company and department training requirements within established timelines
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.