Job Details
**GUEST SERVICES COORDINATOR**
**Sports Facilities Management, LLC** - **Sand Mountain Park & Amphitheater**
*LOCATION: Albertville, AL*
**DEPARTMENT: MEMBERSHIP**
**REPORTS TO: DIRECTOR OF MEMBERSHIP**
**STATUS: FULL-TIME (NON-EXEMPT)**
**ABOUT THE COMPANY:**
Sports Facilities Management, LLC ("SFM") is emerging as the global leader in youth and adult sport, fitness, leisure and entertainment management ( ). SFM manages the day-to-day operations of world-class, community-focused sports and recreation centers, sports tourism and event-focused destinations, and sports and entertainment complexes with the mission to "improve the health and economic vitality of the communities we serve". SFM affiliated facilities hosted more than 20 million visits last year. Sports Facilities Advisory, LLC ("SFA") is the leading resource for those seeking to plan, fund, manage, and optimize sports, recreation, event and entertainment centers.
is a sports, leisure, wellness and entertainment venue with 16 tennis courts, 14 outdoor turf fields, a 6,000+ person capacity amphitheater, an 8-lane indoor competition pool, an outdoor water park, playgrounds, an RV park, and a 103,000-square-foot community recreation center that will include hardwood courts, a 2-story fitness center, concessions, locker rooms and conference/party rooms.
**POSITION SUMMARY**
The Guest Services Coordinator is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will provide camp development and implementation, Sand Mountain Park inventory, child watch development and operation with a variety of clerical activities and related tasks.
**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**
* Directly aligns with the SMPA Mission Statement and Core Values
* Hire, train and develop camp counselor and child watch team members
* Assist with developing the Summer Day Camp programming, activities and daily schedule
* Help coordinate additional youth programming initiatives beyond Summer Day Camp
* Effectively maintains a healthy inventory system/supplies
* Assist in the development and growth of the SMPA Child Watch program
* Register guests for leagues, camps, clinics, drop-ins, etc.
* Be knowledgeable about prices, programming and the daily venue schedule
* Process registration payments, membership payments and rental payments on the phone and in-person
* Maintain confidentiality with guest and Team Member information
* Resolve all guest concerns and complaints and/or direct to appropriate Manager
* Ensure we are always compliant with all Child Watch standards & requirements
* Coordinates the Child Watch schedule and activity focuses each week
* Helps build strong relationships with each child's parents/guardians to ensure a great Child Watch experience
* Help coordinate additional youth programming initiatives beyond Summer Day Camp
* Understand and help enforce SMPA's policies and procedures
**THE IDEAL CANDIDATE HAS:**
* A strong passion for serving
* Childcare experience
* Day/Overnight Camp Experience
**MINIMUM QUALIFICATIONS:**
* 2-3 years' experience in youth programming/day camp is preferred
* 2-3 years of customer service and cash handling experience is preferred
* Bachelor's Degree in related field is preferred
* Flexible work schedule (e.g., nights, weekends and holiday) and regular attendance necessary
* Excellent communication skills, both verbal and written
* Ability to maintain focus in a high-volume, fast-paced environment
* Must have excellent guest service skills & work well with others
* Must be detail-oriented and have outstanding organizational skills
* Ability to remain calm and focused in difficult and stressful situations
* Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
**WORKING CONDITIONS AND PHYSICAL DEMANDS**
* Must be able to lift 20 pounds waist high
* May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
* Will be required to operate a computer
* Facility has intermittent noise