Job Details
**Web Sales Consultant**
**in Coon Rapids, MN**
**(Full Time/Part Time)**
HOM Furniture is a growing company that ranks as one of the nations largest furniture retailers serving customers in the upper Midwestern states. Since its founding in 1974, HOM Furniture has continued to evolve and grow while cultivating an excellent working environment and great opportunities for all of HOM Furnitures employees. With 17 stores and counting, HOM Furniture serves as the primary furniture destination for thousands of customers.
This position allows flexible schedulling that is a hybrid of remote work and in store sales after training has been completed in Coon Rapids, MN
The best candidates will exemplify our core values:
HOM Core Values
We are customer-focused
We have a winning culture based on solutions and results
We have a positive attitude
We have a strong work ethic
We believe communication is key
**WHY WE WANT YOU!**
HOM Furniture is searching for a Web Sales Consultant who is passionate about providing great service to our customers. The Web Sales position is responsible for guiding our customers through their furniture buying experience online, via phone, chat, or virtual tours; ensuring that they will love every purchase. Our Web Sales Consultants are energetic, driven individuals who can recognize a sales opportunity. They know our product, follow up with to provide great customer service, and find meaning in their work.
Qualifications
* $16-20 an hour based on experience plus commissions with better producers earning $40-60K annually.
* High School Diploma or General Education Degree (GED), may be working towards it
* 1 to 3 years of related sales experience or equivalent training preferred
Essential Duties and Responsibilities Essential duties and responsibilities include the following. Other duties may be assigned.
Represent all of the HOM Core Values on a consistent basis.
Consistently demonstrate professional sales skills using HOMs customer focused selling process over the phone, chats, and virtual tours. 1-3 years successful sales experience preferred.
Self starter, driven and motivated to achieve successful results.
Proficient typing ability and efficient with Windows based computer programs including Word, Excel, Google Suite, Virtual meeting software, and other various programs.
Demonstrate advanced telephone skills. Previous call center experience is a plus.
Answer incoming customer service calls and chats with the goal of providing an exceptional experience and garnering sales.
Conduct follow up calls for prospective and existing customers when new products or promotions arise that meet their needs, or to promptly resolve any issues.
With training able to proficiently use Optimum/point of sale software to write invoices, schedule deliveries, collect payment, check inventory, and other customer service computer based tasks.
Maintaining high accuracy with writing invoices, special orders and customer follow up.
Basic Accounting skills, be able to take payment over the phone and assist with balance dues, credits, and returns.
Ability to multitask in a fast paced, changing environment with a positive attitude.
Problem solving skills, professional communication skills; be able to creatively think of solutions to better serve the needs of our customer
Meet department phone standards of consistently being available for calls.
Responsible for staying informed on all new and existing product lines
Complete all assigned reporting in a timely manner.
Help support Level 1 Coordinators when needed or assigned
Complete all additional work/projects as assigned by management.
Language Skills Requires skills to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Need to be able to effectively present information in one-on-one and small group situations via phone, chat, or virtual tours; to customers, clients, and other employees of the organization. Demonstrate the ability to communicate in English, both verbally and in written format.
Mathematical Skills Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. It also requires skills to compute rate, ratio, and percentage.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.
The employee is frequently required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.
Reasoning Ability Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Need to be able to deal with problems involving several concrete variables in standardized situations.
Work Environment The location of this position may vary as business needs change. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Location * Yes No