Job Details
**Sea Mar Community Health Centers**
**Customer Service Representative (Bilingual English/Spanish)**
**Program Services-Delivery - Burien, WA - Full Time**
**Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):**
**Sea Mar is a mandatory COVID-19 and flu vaccine organization**
Customer Service Representative - Posting # 23153
**Position Summary:**
Full-time bilingual English/Spanish position available for a Customer Service Representative. The position is located in Burien. In this position you will be assisting patients to access & establish medical care, and other related services. Under the direction of the Managed Care Department Head, the CSR pro-actively contact customers, assists in scheduling initial appointment, answers questions regarding online application processes, and provides linkage to various services and programs.
The qualified applicant must have strong multi-tasking skills and exceptional customer service experience, excellent communication skills and the ability to operate with a high level of professionalism. In addition they must demonstrate strong time management and organizational skills and must be detail oriented. The CSR expected to have a strong work ethic, exercise good judgment, maintain strict confidentiality, and have the ability to work both independently and as part of a team. The CSR must also be able to work in a fast paced environment and meet established goals and deadlines
**Qualifications:**
* High School diploma or equivalent is required
* Experience in social services, healthcare, case management or patient accounts is a plus
* Computer skills are a must with emphasis on MS Excel and Word
* Must be able to communicate fluently in both English and Spanish both written and orally
* Must be flexible with their work schedule
* Bilingual English/Spanish is required.
**What We Offer:**
Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, its a fulfilling career with opportunity for advancement. Full-time employees working 30 hours or more, receive an excellent benefit package of Medical, Dental, Vision, Life Insurance, Prescription coverage, Long Term Disability, EAP (Employee Assistance Program), paid-time-off starting at 24 days per year + 10 paid Holidays. We offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.
**How to Apply:**
To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Freida Gatewood, Managed Care Coordinator at ...@seamarchc.org
**Sea Mar is an Equal Opportunity Employer**
Posted 02/15/2022
External candidates are considered after 02/18/22
This position is represented by Office and Professional Employees International Union (OPEIU).
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Note: Being unable to speak Spanish does not disqualify you from most positions at Sea Mar CHC.* I understand that any offer of employment is contingent upon satisfactory results of a criminal background check which will be conducted after initial screening of job applicants. I also understand that any offer of employment is contingent upon clearance that I am not excluded from participation in federally-funded programs. I authorize investigation of all statements contained in this application for employment. I understand that misrepresentation or omission of facts called for hereon will be sufficient cause for cancellation of consideration for employment or dismissal from the agency's service if I have been employed. I agree that Sea Mar and my previous employers shall not be held liable in any respect if any employment offer is not tendered, is withdrawn, or my employment is terminated due to falsity of the statements and answers in this application form. If I am employed, I understand that additional personal data will be required for determination of benefit eligibility and for statistical purposes. I am advised that in compliance with the Fair Credit Reporting Act, a routine investigation may be made concerning my character, general reputation, personal characteristics, and mode of living. I have the right to make a written request, within a reasonable period of time, for a summary disclosure of the nature and scope of the investigation. I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTOOD THE ABOVE STATEMENT. PLEASE TYPE YOUR NAME BELOW.* The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. . Gender Race/Ethnicity Human Check*