Job Details
Overview:
The Business Application Administrator acts as the overall owner and subject matter expert (SME) for the Apex Business Application software portfolio, including software tools that enable workflow collaboration, project management, file sharing, document execution, contract management, and other SaaS software solutions utilized by Apex Partner Services departments. This does not include the Microsoft application stack and the Enterprise Applications platform that supports the revenue-generating functions of the company.
Core responsibilities include user administration and support, project execution, and optimization of tool usage. As an Applications Administrator, you monitor the needs to the company and make adjustments to the systems as necessary, troubleshoot problems, evaluate new technology, and implement your recommendations. Additional job duties include researching and testing software patches and updates, configuring new features, managing user access, onboarding and offboarding, and training users on new features. You also handle any license utilization monitoring and ensure company data is secure at all times. Applications Administrators must also create reports, stay updated on the current and future version of the business system, and maintain a good working relationship with software vendors.
Founded in 2019, Apex Service Partners, LLC is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country. Apex has grown to support 150+ locations with 10,000+ team members and $2 billion+ in annual revenue.
Responsibilities:
- Manage end user administration in key business systems, including onboarding / offboarding of users and ongoing roles and permissions updates
- Act as a first line of support and guide users to the appropriate option when unable to handle internally, escalating to software vendors when needed and ensuring escalated issues are resolved
- Understand changing company requirements and recommend design enhancements to Technology Services leadership and key stakeholders
- Monitor user counts / usage and licensing, recommending cost saving options when available
- Audit and maintain user access on a periodic basis
- Develop and/or adhere to procedures for application request and incident ticket resolution, adhering to approval hierarchies and meeting service level agreements
- Train users on the basics of systems access ensure vendor training is suitable for Apexs needs
- Other assignments as identified and directed by the CIO
Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A Bachelors degree or adequate experience, 5+years, is required
- 5+ years experience and a proven track record of successfully administering SaaS software, collaborating with business leaders, and being able to work in complex environments
- Possesses a deep client service mindset, with high level of personal accountability and a self-starter
- Comfortable working in a team environment
- Solid understanding of how software applications enable business outcomes
- Strong ability to multi-task and learn new concepts quickly
- Excellent communication skills and ability to explain technical topics to non-technical staff
- Personal and professional integrity, strong communication skills and an excellent professional appearance and presentation
Other:
Location: Dallas TX or Tampa FL
Compensation: Competitive, based on experience
Other Benefits: medical, dental and vision coverage, competitive PTO, sick days, and holidays, 401k matching