Job Details
** Position Description**
**IT Systems Support Specialist** Location **Chicago, IL** Job Code **244** # of openings **1** WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time **IT** **Systems Support Specialist**. This position is responsible for providing technical support and assistance for users.
**KEY RESPONSIBILITIES**:
* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
* Plan for, and assist with, testing software and hardware before deployment.
* Install, modify, and repair computer hardware and software.
* Initiate requests for service from contract service vendors when appropriate. Manage contract service vendors as necessary.
* Follow up with end users to ensure issue has been resolved.
* Provide training and guidance to end users on hardware and software use as needed.
* Monitor the IT Help Line and Helpdesk email during those times when necessary. Enter users requests for service into the Helpdesk DB system and provide quality feedback to user requests.
* Administer computer and printer supply inventory and provide supply replacement services for devices. Assist end users where appropriate.
* Continue to gain knowledge of hardware and software through technical resources and knowledgebase sources.
* Any additional work assignments as may be scheduled by IT Management.
**SKILLS:**
* Excellent interpersonal and communication skills
* Highly organized with a strong work ethic
* Professional, team-oriented attitude
* Works as a team player but also shows initiative and acts independently to resolve problems
* Ability to learn quickly and adapt to a changing environment
* Desire to succeed and learn new technologies
* Good analytical, computer and communication skills with the ability to diagnose and communicate technical issues in an easy-to-understand manner.
* Ability to multi-task and prioritize work tasks and projects.
**EXPERIENCE:**
* 1-3 years solid experience in problem analysis and resolution of hardware and software problems.
* Experience in desktop and application support.
* IT Help Desk/Service Desk experience
* Desktop and Application install and support experience
* Prior troubleshooting experience
* Customer Service experience
* Training users in the proper use of hardware and software
* Microsoft Windows 10, 11
* Microsoft Office Suite
* macOS 10.14-12.2
* Adobe Acrobat products
* Desktop imaging applications (e.g. Ghost, Microsoft Deployment Tools)
* Familiarity with switches and basic network concepts
* Develop Training materials and producers
**EDUCATION/TRAINING:**
* Bachelors Degree
* IT certification, especially in application related experience
Share