Job Details
General Definition of Work
An individual in this class performs skilled repair and maintenance of all technology-related equipment as well as technical support for all technology-related systems. Employee provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation. Employee typically works in a centralized microcomputer environment; however, positions may be located in other environments. Employee reads and interprets schematics, wiring diagrams, and repair manuals to provide required technical support.
Essential Job Funcations
- Repair, maintains, and upgrades technology-related equipment
- Reads and interprets schematics, wiring diagrams, and manuals
- Operates standard and specialized electronics devices in testing and troubleshooting computer and other technology-related equipment.
- Maintains an inventory of electronics components needed to make timely repairs.
- Uses a work-order tracing system for routine repair and maintenance of equipment. Refer complex problems to higher level technical support.
Knowledge, Skills, and Abilities
- Customer service skill sets, as well as ability to supervise vendors during all phases of installation and maintenance
- Ability to be a team player and a leader responsible for assigned projects (phone systems, security camera systems and paging systems).
- Ability to identify issues that impact end users and follow through on resolving problems.
- Basic knowledge of computers and related technology devices.
- General knowledge of electronic devices.
- Familiarity with the operation and uses of standard test equipment.
- Basic knowledge of mathematical principles as applied in electronic circuit analysis.
Physical Requirements
- Requires the frequent exertion of up to 50 pounds of force.
- Regularly requires standing, walking, speaking or hearing, using hands to finger, handle or fell, climbing or balancing and reaching with hands and arms.
- Frequently requires pushing or pulling and lifting.
- Occasionally requires sitting and stopping, kneeling, crouching or crawling.
- Requires ability to adjust focus, depth perception and color perception.
- Vocal communication is required for expressing or exchanging ideas by use of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Requires preparing and analyzing written or computer data.
- Requires visual inspection involving small defects and/or small parts.
- Require use of measuring devices.
- May require assembly or fabrication of parts within arm's length.
- Must be able to operate machines, motor vehicles or equipment.
- Frequently requires working in high, precarious places.
- May be exposed to the risk of electrical shock.
- Occasionally requires exposure to fumes, airborne particles and/or to outdoor weather conditions.
- Work is generally in a moderately noisy location (e.g. business office, light traffic, classroom).
Minimum Education and Experience
Graduation from a two-year college or technical school with coursework on electronics and computers and one year experience; or an equivalent combination of training and experience
Special Requirements
Valid North Carolina Driver's License
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.