Job Details
The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
General Position Summary:
The Patient Access Cashier performs all cash management, cash collections, and patient financial services functions for the Patient Access department. This position is responsible for the daily balancing of cash drawers and safes. As a member of the Patient Access department, the Patient Access Cashier is responsible for various patient registration tasks and the collection of patient liabilities including payment plan options. The Patient Access Cashier will work within the policies and processes as they are being performed across the entire organization.
.Essential Functions / Major Responsibilities:
Responsible for the assessment and collection of patient liabilities via worklist, report, or daily census review
o These collections include copays, deductibles, co-insurance, and balances after financial assistance
o This individual is tasked with assessing patient insurance and financial information to determine liability
Responsible for working various patient access, insurance eligibility, follow-up reports to include, but not limited to; daily unbilled reporting and EIQ, prior day AHIQA unworked error reporting and eligibility reporting
Responsible for pre-registration and registration tasks including, but not limited to:
o The registration of patients at the time of service, or prior to the date of service while attempting to collect the patient's financial liability
Monitor missed collection opportunities for potential process improvements and follow-up
Make follow-up phone calls to patients that are unable to make payment while in-house
o Must attempt to contact the patient within 24 hours post-discharge, and continue these attempts until seven days post discharge
Send letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay; if unable to collect or connect with the patient while in-house
o A note must be made on the patient's account when letter is sent
Take part in weekly POS team calls
Displays proper etiquette and mannerisms that reflect the Service Standard Behavior Guidelines
Promotes the Patient Safety Standards as a core value of the organization.
Secondary Functions:
Will work with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms, when not able to be collected prior
Will assist eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed
Participates in departmental and hospitalwide informational meetings and inservices, including staff meetings, hospital wide forums, and seminars
Reviews department and hospitalwide policies and procedures annually
All other duties as assigned
Job Scope:
This job involves:
Routine work situations.
A moderate level of complexity.
Typical operation from established and well-known procedures.
Performance under independently minimal supervision.
Interpersonal Contacts:
Are normally made with others both inside and outside the hospital.
Are made with own department as well as other departments or locations.
Frequently contain confidential/sensitive information necessitating discretion at all times.
Are made via telephone, e-mail, and face-to-face interaction.
Are usually with patients, with some coworker, insurance company, and physician contact.
Specific Job Skills & Mental Activities:
This position requires operational knowledge of all equipment in the Patient Access Department, including fax, printer, copy machine, phone systems, and all computer programs required to retrieve information. This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette. This employee must be familiar with and abide by all HIPAA rules and regulations. Must be able to read, write, speak, and understand English.
Education and/or Experience:
High school diploma or equivalent (required)
Associate's or bachelor's degree (preferred)
Basic computer skills (required)
Two years related experience (preferred)
Physical Demands & Job Conditions:
This position involves walking on the floors to visit outpatients in a bed. This position also involves sitting.
Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting as well as walking to patient rooms etc. Worker is exposed to extensive computer work as well as face to face contact with patients at their bedside.
OSHA Exposure Category:
Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.