Job Details
Description
We are searching for a Host/Hostess to join our team at The Hotel Salem in Salem, MA. Our Host/Hostess team are the first and last people a guest interacts with; they are the people that represent the restaurant. As a Host/Hostess, you will be part of a collaborative and passionate group that strives for an excellent guest experience. You will be responsible for providing outstanding hospitality to our guests each and every day. If this is something you are interested in, please apply now!
Perks of the Job:
- Daytime/Evening/Weekend Shifts available
- Competitive Wages
- Adaptable Working Hours
- Advancement Opportunities
Responsibilities Warmly welcome our guests by opening the door, smiling, and making eye contact as they enter the restaurant
Utilize technology to make reservations, operate a wait, and assist guests, all while maintaining a personal touch with the guest
Seat guests at their own pace, handing the appropriate menu(s) to each guest after they're seated
Communicate with servers and managers regarding the availability of tables, the seating of large parties, or special requests so that guests receive seamless service
Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction
Work as a collaborative team to coordinate service between the first-floor restaurant The Counter and our rooftop restaurant The Roof
Help other departments as needed by running food, bussing tables, and a variety of other tasks with the goal of great guest service
Qualifications English fluency
Basic computer skills
Ability to work in a high-volume, fast-paced work environment