Job Details
**Delivery Operators Manager**
at Medly Pharmacy Remote Medly is a patient-first digital pharmacy that delivers free, same-day prescription medication to patients throughout the nation. At Medly, our mission is to elevate the healthcare journey for all patients - regardless of income, lifestyle, or diagnosis.
We are seeking an experienced **Delivery Operators Manager** to lead real time operations and support teams for Delivery Operations. The role will set overall strategy and lead key workstreams impacting all Medly locations. The Central Delivery Operations team is tasked with innovating and scaling the Delivery function for all Medly and partnering with local teams to fulfill the delivery promise.
**This position can be based remotely from any U.S. location and may require occasional travel to Medly's headquarters in Brooklyn, NY.**
**What youll do:**
* Lead and develop a team of Delivery Operators, who are tasked with troubleshooting live deliveries working with Delivery staff and internal partners
* Manage head count and schedule team members to provide coverage at all service hours for all pharmacies
* Develop processes and build infrastructure for Delivery Operators operational excellence
* Identify operational and structural opportunities to improve existing or develop new processes for live order processes and operations
* Establish escalation protocols and prioritize functions
* Work closely with cross-functional leaders across product, operations, marketing and finance to develop a strong pulse on market trends, competition and opportunities
* Present analyses and findings to senior leaders and cross-functional partners
**What you'll need:**
* Bachelors degree in a related field
* 2 or more years of professional work experience in a related field (operations, consulting, strategy, analytics, tech, investment banking)
* People management experience, preferably with support teams or call centers
* Excellent written and verbal communication skills and project management abilities
* Data-driven decision-making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking
* Strong collaboration and partner leadership skills - building deep, trust-based relationships with territory and cross functional teams
* Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment
* Ability to thrive in ambiguous and fast paced environments
**What youll gain**:
* Competitive compensation and benefits
* Unlimited room for growth and development
* The ability to make a noticeable impact and improve lives
*Medly Pharmacy is an equal opportunity employer. We proudly celebrate diversity and are devoted to creating an inclusive environment for all employees regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, military service, or any other non-merit factor.*
**U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at Medly Pharmacy are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Gender
Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
* Autism
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
* Blind or low vision
* Cancer
* Cardiovascular or heart disease
* Celiac disease
* Cerebral palsy
* Deaf or hard of hearing
* Depression or anxiety
* Diabetes
* Epilepsy
* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
* Intellectual disability
* Missing limbs or partially missing limbs
* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)
* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Disability Status
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no perso