Job Details
**Inside Sales Representative (WA)**
Spokane, WA If you're a motivated, talented individual looking to join a growing company that has a commitment to improving our communities and encourages fresh ideas, while providing a great work/life balance, LS Networks is for you! LS Networks is a rapidly expanding provider of high-speed internet services, founded in the Portland area, with a mission of bringing our lightning speed services to rural, underserviced areas. We are searching for a skilled, driven individuals to add to our swiftly growing company.
As an Inside Sales Rep professional, it is your primary focus on growing new billed revenue, customer retention and renewals/upgrades. You will be responsible for achieving daily, weekly, monthly and quarterly goals on activity, sales/revenue, retention and other key performance indicators. Contacts current and potential customers by phone email, social media to grow prospects and sales.
**Essential Job Functions**
* Generate new billed revenue, as well as retain existing customers seeking opportunities to provide additional products and renewal opportunities to assigned on-net targets
* Upsell and identify different potential solutions by understanding customer needs
* Create strategic customer relationship to maximize revenue potential from each assigned account
* Drive escalation of customer account issues, coordinate key resources in the escalation process, and project manage the customer issue through resolution.
* Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing up sell opportunities when applicable.
* Manage data in company CRM and other systems
* Present funnels and forecasts to leadership
* Ensure sales, finance and legal policies and procedures are met Complete and maintain certification in Company systems including ASPEN UC, Internet Access, LS Networks differentiators, Zoom Info, LinkedIn Navigator, NetSuite, Google Earth (KMZ) and all other necessary Microsoft Office programs.
**Qualifications**
* Strong communications skills both written and verbal
* Ability to build collaborative relationships
* Customer service skills and ability to respond and resolve to customer escalations
* Time management
* Activity focused
* Understands the sales process and account management
* Remote work, Home Office, unsupervised
* Ability to participate in a culture of winning
**Education and/or Experience**
* 2 years of sales development, inside sales, account management or customer services
* Hands on experience with CRM software and MS Product suite Excel, Word and PowerPoint specifically
* Telecom or technology MRR sales background preferred
* BA/BS in Business related degree preferred
**Compensation & Benefits**
* Total compensation target of $70,000 annually, depending on experience. This is a quota bearing and commissioned role.
* Complete medical & dental coverage starting at 90% employer paid premiums for single coverage.
* Our safe harbor 401(k) plan is available to employees on day 1, and includes a 100% fully vested employer match of up to 4% of your compensation.
* LS Networks encourages staff members to pursue ongoing education and gain industry certifications by offering tuition reimbursement opportunities.
* 8 paid holidays, flexible "Take What You Need" PTO and paid family leave.
* LS Networks employees can also take advantage of local employee store passes, local sporting event tickets and much more!
**Location:** Portland, OR
*This position has the opportunity to work at our downtown Portland headquarters or our Vancouver office. Local candidates are preferred, however we will also consider candidates residing in the greater Pacific Northwest within our operating market areas including Central Oregon (Bend/Redmond), Southern Oregon (Medford/Grants Pass), Central Willamette Valley (Salem to Eugene), and Central Washington (Yakima/Tri-Cities).*
**About LS Networks**
Join a growing telecommunications company that is redefining the data network industry. Headquartered in downtown Portland, Oregon, LS Networks was founded in 2005 by a conglomerate of rural utility companies. LS Networks offers individuals the opportunity to advance their careers with job security unknown to most tech start-ups, but an autonomy and dynamism that more established companies and government agencies lack.
We are constantly seeking enthusiastic and innovative professionals to join the LS Networks team. Our Staff is comprised of individuals who enjoy thinking independently and collaborating with peers to deliver superior network services. We value dedicated professionals who strive to create excellent customer experiences and believe in our companys mission to bring high-speed broadband and network reliability to traditionally underserved communities throughout the Pacific Northwest.