Job Details
Salary : $46,987.20 - $53,705.60 Annually
Location : Black River Falls, WI
Job Type: Part-Time
Job Number: 00347
Department: Dispatch - Sheriff's Office
Opening Date: 05/15/2024
Jackson County is accepting applications to establish an eligibility list to fill current and future Part and Full-Time Communication Officer positions. These are non-sworn positions in the Communication Division of the Sheriff's Office. Engages in the dispatching of emergency vehicles in response to calls requiring police, fire or medical services; answers and logs calls and inquiries of emergent and non-emergent nature.
This is a specialized non-sworn law enforcement position in the Communication Division of the Sheriff's Office. This position requires training and familiarization with emergency service dispatching entailing a 9-1-1 system.
PART - TIME POSITION IS NON BENEFITED
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers calls by radio and telephone and dispatches public?safety personnel as required, and provides information to callers and public?safety responders
- Listens to radio communications and responds with voice quality that transmits with clarity.Listens to multiple conversations at the same time.
- Logs calls and actions taken in accordance with prescribed procedures
- Operates high speed electronic teletype with either printer or CRT readout
- Ascertains nature of calls to assure correct information to determine necessary action to be taken
- Operates all equipment and monitors its operation to assure proper functioning
- Makes out reports as prescribed by established procedure
- Performs clerical support services, such as filing, searching files through data processing equipment or other related clerical functions
- Performs multiple tasks simultaneously
- Deals with the public and public?safety personnel courteously and in a business?like manner, even under stress
- Performs a variety of tasks associated with the operation of a computer?aided emergency communication center
- Acts courteous, cooperative and respectful at all times with the public, public officials,service vendors, inmates, peer employees, all county related departments and supervisors
EDUCATION AND EXPERIENCE REQUIREMENTS- High School Diploma or equivalent; Associate's degree or job-related course work and/or knowledge of public safety and security preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM JOB KNOWLEDGE
- Knowledge of police communication methods and techniques
- Knowledge of weaponry, public safety, and security operations, rules, regulations precautions, prevention, and the protection of people, data and property
- Knowledge of laws, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process
- Knowledge of state statutes, county ordinances and other regulations which apply to county lands and facilities
- Knowledge of specific locations within Jackson County and surrounding areas
- Knowledge of all operations of an emergency dispatch center
SKILLS
- Excellent interpersonal skills in dealing with the public in enforcement situations required
- Utilize effective communication skills; be polite, courteous, and professional in manner
- Problem Identification skills - identifying the nature of problems
- Social Perceptiveness skills - being aware of other' reactions and understanding why they react the way they do
- Critical Thinking skills - using logic and analysis to identify the strengths and weaknesses of different approaches
- Speech skills - talking to others to effectively convey information
- Active Listening skills - listening to what other people are saying and asking questions as appropriate
- Judgment and Decision Making skills - weighing the relative risks and benefits of a potential action
- Exercises good judgment in dispatching and answering inquiries
- Possess clear, concise and pleasant radio and telephone voice for clarity and enunciation to assure understanding of related message
- Proficient in keyboarding skills
ABILITY
- Documenting/Recording Information - entering, recording, storing, or maintaining information in written, oral or electronic data format
- Resolving Conflict, Negotiating with Others - handling complaints, arbitrating disputes, resolving grievances or otherwise negotiating with others
- Communicating with Other Workers - observing, receiving, and otherwise obtaining information from all relevant sources via contact with supervisors, fellow workers and subordinates, the public, government, and other external sources
- Establishing and Maintaining Relationships - developing constructive and cooperative working relations among the county and other agencies
- Ability to multi-task in a fast-paced environment
- Ability to read printed maps, icons, alpha and alpha/numeric detail and teletypes from other sources
- Willing and able to work varied shifts and weekends and holidays and long hours in emergency situations
- Good hearing and visual acuity as prescribed in the physical abilities section of this job description
- Ability to read and discern lighted equipment, boards and alarm monitoring equipment
- Ability to recall information
- Ability to concentrate and handle distractions while performing a task
- Ability to derive the correct meaning from various types of information received orally
- Ability to cope with both periods of inactivity and periods of intense stress
- Ability to read and interpret documents, and laws in the English language
- Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications
- Ability to speak additional language preferred
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, and percent
- Ability to apply common sense to carry out instructions furnished in written, oral or diagram form
- Inductive and deductive reasoning - ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense
BENEFIT SUMMARY:
Health Insurance Employee Contribution 2024:Plan 1 - Quartz HMO: Premium Employee Share - 11% Family - $2,035.51/month $ 223.91/month
Single - $ 892.96/month $ 98.23/month
SHERIFF'S DEPUTIES UNION: Premium Employee Share - 12% Family - $2,035.51/month $ 244.26/month
Single - $ 892.96/month $107.16/month
Plan 2 - Quartz HSA: Premium Employee Share Family - $1,813.21/month $163.19/month
Single - $ 795.44/month $ 71.59/month
SHERIFF'S DEPUTIES UNION: Premium Employee Share Family - $1,812.21/month $217.59/month
Single - $ 795.44/month $ 95.45/month
Vision - VSP 2024Family - $22.44
Employee + 1 - $13.63
Employee & Children - $13.92
Single Plan - $7.66
Dental Insurance 2024: Employee Share - 50% Premium Employee Share Family Plan - $75.99/month $38.00/month
Single Plan - $26.67/month $13.34/month
Life Insurance: County paid for employee equal to yearly salary. Additional coverage and coverage for spouse and dependents are available at additional cost.
Deferred Compensation Plans: Two plans are available.
Voluntary Accident/Cancer/Critical Illness Insurance: Employer will contribute $10 per month towards the plan.
ID Protection State Retirement: Employer match 50%
Sick Leave: 1 day per month - accumulating
Vacation: General Employees: 10 days during years 1 & 2 to a maximum of 25 days after 21+ years
Managers: 15 days per year during 1st - 6th years of service; to a maximum of 25 days
Jail/Dispatch: 12 days during years 1-5 to a maximum of 25 days after 21+ years
Holidays: Non-Law Enforcement: 9 specific and 1 floating
Law Enforcement: 10 personal days in lieu of holidays
This benefit summary is for informational purposes only. It is not intended as an implied contract of employment.01
Why have you chosen to apply for this position?
02
What position are you interested in?
- 40 hours/week
- 15 - 20 hours/week
- Both
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