Job Details
**Job Details**
**Customer Relationship Manager - (12450)**
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Job Title Customer Relationship Manager Job Type Full-time Education Bachelor's Degree Location Grandview, MO 64030 US (Primary)
Career Level Manager Category Customer Service Date Needed By Shift Type Travel 0 - 10% Job Description **About Silgan Dispensing Systems:**
Silgan Dispensing is a global manufacturer of packaging solutions that help brands enhance lives. Our broad portfolio of triggers, pumps, sprayers, and closures are used by iconic brands across personal care, beauty, fragrance, home, garden, healthcare and beyond.
Headquartered in Richmond, Virginia, the Silgan Dispensing team includes approximately 6,000 employees across the globe. We are proud to have a diverse workforce that is innovative, sustainably focused, respectful, inclusive, driven to excel and customer oriented held together by the belief that we are best when we work as One Team.
**Career Opportunity:**
Silgan Dispensing Systems is looking for a Customer Relationship Manager to provide management and oversight of the Account Specialists, Project leads, and Customer Account Representatives that are responsible for specific accounts and categories of business. The manager must ensure that the accounts representatives are meeting performance measures and provide sound business decisions to meet/exceed customer needs
This is a great opportunity to have an impact in a growing global manufacturing business.
**Key Responsibilities:**
* Hire and train Account Specialists, Project Leads, and Customer Account Representatives to deliver responsive service.
* Define goals and objectives for Customer Service team. Manage annual performance evaluation process for assigned team members
* Manage order fulfillment process. Monitor metrics for on-time and full delivery.
* Identify and monitor service metrics/KPIs.
* Develop sustainable practices to maximize profitability.
* Identify areas of improvement in service to both internal and external customers.
* Lead/support initiatives across multiple SBUs delivering responsive delivery solutions and consistency in service.
* Develop/Coach/Support Customer Service Team members for advancement into expanded roles within the company.
* Challenge the status quo and lead change.
* Provide data analysis and recommendations to all levels within the organization.
* Work closely with Commercial organization to ensure consistency of support to all customers.
* Publish and update project timelines, monitoring milestones and communicating to the organization and customer any variations that will impact customer satisfaction.
* Identify and recommend best practices to provide customer satisfaction and company profitability
Job Requirements **Qualifications:**
* Bachelors degree (B.A.) from a four (4) year college or university.
* Five (5) years related experience and/or training.
* Equivalent combination of education and experience preferably in a manufacturing environment
* Strong computer skills
* Excellent problem solving and decision-making skills.
* Excellent interpersonal skills.
* Excellent written and oral communications skills.
* Ability to develop and plan departments long-range organization needs.
* Possess excellent business management skills with outstanding leadership
* North American focus but also global insights to manage effectively
* Develops a culture that motivates and creates job satisfaction that drive profitable results
* Creates team dynamics and strong morale that fosters open communication and dialogue resulting in high performance teams
***LIMITATIONS AND DISCLAIMER*** The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.
Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan is a drug-free workplace.
EEO/M/W/Vet/Disability