Job Details
**IT Support Specialist**
**IT | Beaverton, OR | Full Time**
Job Description Lumencor, Inc., based in Beaverton, Oregon, manufactures high-performance solid state lighting subsystems, "light engines," for bioanalytical instruments, medical devices, life science research tools and industrial applications like wafer defect inspection devices, quality control, and metrology. Products are sold worldwide to equipment manufacturers (OEMs), distributors, laboratories, individual researchers and industrial leaders.
We are looking for a talented and energetic self-starter with a passion for new challenges to step into the role of IT Support Specialist. As an IT Support Specialist you will help install, upgrade and troubleshoot hardware and software systems, provide on-site and remote support to our internal customers and contribute to IT projects aimed at facilitating growth and scale of our technology services across the organization.
This is **not** a remote position; a successful candidate will be working in our office in Beaverton, OR.
**Responsibilities:**
* Configure, install and upgrade software that supports critical business needs
* Set up and configure desktops and peripheral equipment - including printers, scanners and other specialty manufacturing equipment; troubleshoot and resolve hardware issues
* Provide day to day and on-call support for user requests through our IT Helpdesk system
* Assist the equipment lifecycle (provision/upgrade/refresh) using MDM tools such as JAMF and Workspace ONE
* Configuration of IT systems on the manufacturing floor to support workbench line reconfigurations or additions
* Support Lumencors SaaS tools, compliance practices, on- and off-boarding processes
* Learn, document, train and support new applications and IT procedures, always being mindful of opportunities to refine and increase efficiency
* Support collaboration hardware for individuals and meeting spaces
* Execute other tasks and projects as assigned by IT Manager
**Requirements:**
* A 4-year Bachelors Degree from an accredited university in a field of study related to information technology or computer science
* Proven ability to offer high level desktop support in an enterprise environment
* Proactive, self-managing and collaborative work style
**Preferred Experience:**
* Experience with Apple (preferred) and Windows hardware products
* Hands-on experience with common SaaS providers such as Microsoft 365 and Azure AD
* Familiarity with MDM platforms, specifically JAMF or Workspace ONE.
**Perks:**
At Lumencor, our standards are high. We continually push to deliver the best lighting solutions the industry has ever seen. We do this by relying on the talent and ingenuity of our staff. Our Information Technology team members are industry professionals who understand their professional efforts result in success for their team and the company. We look for people who can think critically and creatively; people who can dream big and act responsibly as they push past boundaries in an ethical and collaborative manner. Lumencor found its beginnings in challenging the status quo by recognizing and executing on the very best of what is possible; this fundamental quality permeates through the culture of the company to this day.
If this describes the type of team you would like to be a part of, we want to speak with you!
Lumencor believes in a healthy work environment for all employees, and fosters teamwork and respect for others while adhering to ethical work practices. We offer a full package of employees health, dental and vision insurance as well as many other perks. Our working culture rewards effort and success while embracing imagination and diversity. We are an Equal Opportunity Employer.
**Lumencor requires** **all current and future employees to be** **fully vaccinated** **for Covid-19 including booster shot as a condition of hire unless they are eligible for** **accommodation under applicable law.**