Job Details
E-Commerce Customer Service Representative
**SHIFT:** M-F 8am-4:30pm **STATUS:** Full-time
**DEPT:** E-Commerce **PAY TYPE:** Hourly
**LOCATION:** Appleton, WI
**POSITION SUMMARY:**
This position is responsible for maintaining service levels as required and providing customer
service by following the essential duties listed below.
**ESSENTIAL DUTIES & RESPONSIBILITIES:**
Applies knowledge of company products and services to efficiently process customers' information and respond to inquiries and complaints in a diplomatic manner
Builds and maintains quality relations with customers
Contacts customers via telephone or email correspondence
Calculates quotes to meet specific customer requirements in an efficient manner
Remains current on product updates
Maintains updated, organized files on all assigned customers
Traces and expedites late orders to ensure customer satisfaction
Inputs and processes customer returns and refund requests
Meets E-Comm customer service requirements for all platforms
All other duties as required
**Qualifications:**
High School diploma
1+ year of E-commerce experience preferred
1+ year of Customer Service experience preferred
Ability to maintain confidentiality and have a strong attention to detail and accuracy
Strong communication via phone, email and in-person
Able to multi-task and remain organized while adapting to the needs of the organization
Ability to be flexible and manage several tasks at the same time to meet deadlines
Proficiency with Microsoft Suite including Word, Excel, Outlook and PowerPoint
Must be a team player with a positive attitude
**PHYSICAL REQUIREMENTS:**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to use hands and fingers to handle object and controls.
Frequently required to sit, walk, and reach with hands and arms.
Frequently required to talk or hear.
Occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
(Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the time)
**WORK ENVIRONMENT:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is low.
(Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the time)
Email resume to ...@jeskehardware.com