Job Details
CompuForce -
Responsible for the installation, repair, maintenance, and support of Agency desktop hardware and software, networking/communications, security solutions and peripheral equipment. Work autonomously and in a team role to provide support and recommend technology solutions.
Responsibilities:
- Thorough understanding of Windows 10 and 11 operating systems
- Active Directory Users and Computers: add/delete/modify user and computer objects in accordance with department policies and procedures; understand the relationships between Organizational Units (OUs) and Group Policy.
- Assist/configure/install desktop (or laptop) applications as needed.
- Independently diagnose, repair, and/or recommend resolution for desktop/laptop computers, peripherals, and cellular/mobile devices
- Understanding of basic networking and TCP/IP addressing, ability to configure and troubleshoot.
- Assist in ensuring the Agency s computer security procedures are up to date, including folder shares and user permissions, browser security, remote access (VPN), anti-virus and BitLocker software.
- Assist in ensuring the Agency s physical security procedures are followed.
- Ability to configure and troubleshoot mobile devices, including cell phones and tablets.
- Resolve user requests through the Help Desk ticketing system and complete tasks in a timely manner; keeping help desk ticketing queue up to date; provide system hardware and software support to Agency end-users.
- Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades.
- Assist in giving guidance of procedures and policies to new IT staff; Assist in enforcement of department policies and procedures.
- Maintain IT Infrastructure asset lists and maintenance logs.
- Assist in preparation of user manuals and technical documentation; Provide user instruction and assistance to users at all agency locations.
- Assist in special projects at all agency locations as assigned.
- Provide technical and administrative support for Agency phone systems, voice mail systems and all related equipment.
- Effectively communicate with non-technical persons, both oral and written
- Always maintains confidentiality, including HIPAA, PHI/PII protocols.
- Ability to work from/travel to remote locations as needed.
- Maintain/increase industry knowledge and best practices through self-taught and instructor-led training.
- This does not limit the assignment of duties or exclude the performance of other duties, not mentioned, as assigned by supervisor.
Qualifications:
- Bachelor s degree in related field highly preferred.
- Minimum of three (3) years prior experience in maintaining IBM compatible computers, Microsoft Windows Operating systems, Microsoft Office Suite, printers, and network equipment.
- Minimum of two (2) years experience working in a technology customer service role (help desk support).
- Must be able to work both autonomously and in a team environment.
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