Job Details
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more
We are the region's locally headquartered bank and wealth management company
We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service is more than part of our name, it s our mission and our purpose
The Client Service Associate Responsible for providing high level service delivery to trust and agency clients, Wealth Advisors, Investment Advisors, intermediaries and other qualified referral sources and distribution channels
The incumbent will support a large team of client facing individuals (Wealth Advisors, Investment Advisors, Financial Planners, Managers) to provide exceptional client service and administrative support
Job responsibilities: Manage multiple time sensitive tasks simultaneously for both internal and external clients
Other administrative tasks include coordinating with Investment Advisors, Wealth Advisors and Investment Associates on preparation and mailing of client correspondence, including Investment Policy Statements, Off-List Holdings Letters and concentrated stock position letters
Master the account opening process for all account types
Provide bill pay and cash movement services to select Wealth Advisors and Investment Advisors within the Wealth Management Division, specifically Investment Advisors and Wealth Advisors in the Berwyn location of the WMD
This service includes paying all client bills, moving cash from income to principal and vice versa and accommodating client requests for cash in a timely and accurate manner
Monitor and work to clear cash overdrafts for assigned Wealth Advisors and Investment Advisors
Coordinate client meetings for Wealth Advisors and Investment Advisors and assist in meeting preparation
Systemically tailor client presentation materials to the needs of the client and Wealth Advisor or Investment Advisor
Serve as first point of contact for many high net worth clients, as well as build and maintain those relationships by providing exceptional client service support
Answer the main WMD phone line on a rotating and recurring basis
Provide backup to sort/scan and distribute mail, as needed
Proactively anticipate the needs of Wealth Advisors and Investment Advisors and work in conjunction with Investment Associates to track/resolve account compliance issues on their behalf including, but not limited to, stale IPS, Off-List Holdings Letters, Account Reviews with exceptions, etc
Act as Secretary to one or more internal committees (account review committee, discretionary distribution committee, etc.) and prepare accurate committee minutes that track exceptions
Maintain accurate client data on FIS Addvantage (core trust accounting system), First Rate, Investor s View and Nautilus
Use each system effectively to support Wealth Advisors and Investment Advisory teams
Administer complex and precise processes in support of client needs
Contribute with process improvement ideas
Contribute to Division initiatives (systems conversions, projects, etc.)
General administrative duties, including the scanning of client materials
Minimum Requirements: Must have a high school diploma, however a 4-year college degree in business administration, finance or a business related major is highly preferred
Must have 3-5 years of experience in administrative client service
Must have general knowledge of investment markets and trust administration
Must have proficiency in Microsoft Word and Excel
Experience with a trust accounting and/or investment system is preferred
Must be able to juggle priorities, be organized and have an adjustable social style
Must exhibit initiative, and the ability to complete assigned tasks efficiently and with little supervision
Must have knowledge, understanding and application of fiduciary and investment principles
Must have knowledge of securities processing and clearing
Must have knowledge of trust & accounting systems, knowledge of trust administration and fiduciary responsibilities, knowledge of investment systems (First Rate and Investor s View) and technology to support recordkeeping and payment history (FIS Addvantage)
Must be able to prepare high volumes of account opening paperwork in an efficient manner
Must understand how fees are charged and exhibit an ability to manually calculate fees
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
...@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust , The Bryn Mawr Trust Company of Delaware, Cash Connect , NewLane Finance , Powdermill Financial Solutions, WSFS Institutional Services , WSFS Mortgage , and WSFS Wealth Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.