Job Details
* Onalaska, WI, USA
* 11-13
* Hourly
* Full Time
*Health, Dental, 401K, Paid Holidays, PTO, Travel Discount*
Property Location: Hampton Inn by Hilton-Onalaska, WI
Essential Duties and Responsibilities
* Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
* Registers and processes guests upon arrival and departure
* Demonstrates telephone courtesy and professionalism
* Attentive ly l istens to guests and anticipate s any additional needs or concerns
* Maintains clean and professional appearance of public areas and hotel office
* Uses appropriate selling techniques to maximize revenue and occupancy
* E nsure s all guest accounts are complete and accurate
* Demonstrates a working knowledge of all services and facilities of the hotel and local area
* Complies with the hotel's standard operating procedures and policies
* Assists in monitoring and upholding procedures for safety of guests and hotel team members
* Processes departmental reports
* Assists team members and other departments as needed to contribute to operational efficiency
* Delivers amenities and general assistance to guests as requested
* Performs a dditional responsibilities as assigned by l eadership
Qualifications
* Strong interpersonal and communication skills
* Strong organizational skills and attention to detail
* Ability to handle stressful situations with poise and professionalism
* Conduct work-related functions in a professional manner
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