Job Details
LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity.
Help Desk Technician Responsibilities:
- Monitor, prioritize and respond to user requests and incidents
- Provide detailed updates and tracking of incidents in the IT incident tracking system
- Setup, configure, deploy and troubleshoot desktops and laptop
- Setup, configure, deploy and troubleshoot desk and mobile phones
- Setup, configure, train and troubleshoot remote user connectivity
- Troubleshoot a wide array of Windows issues
- Assist users with evaluating the authenticity of email messages
- Install and configure new and existing software
- Escalate and partner with more senior level techs as needed
- Create knowledge base articles on frequently seen technical issues
- Document internal procedures related to Help Desk related responsibilities
- Handle 60-70 tickets
Help Desk Technician Requirements:
- 1+ years of corporate help desk experience
- Bachelor's degree in computer science or related preferred, but not required
- Experience working in a fast-paced environment
- Experience troubleshooting Microsoft Office applications
- Experience troubleshooting Windows or mobile operating systems
- Demonstrated ability for critical thinking and problem solving
- Excellent verbal and written communication
- IT support ticketing system experience important, but not required
- SQL experience is preferred
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today.
Thank you,
Jessica Rico
Unit Manager - Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.