Job Details
Address: USA-MD-Princess Anne-12158 Brittingham Lane
Store Code: Store 01153 Front End (7218923)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
Ability to shop multiple customer orders using the designated tools and equipment
Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)
Substitute items when requested
Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure
Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
Assist customers picking up orders
Complete Accountability Form from end to end process
Is courteous and helpful to other associates
Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies
Adheres to all company guidelines, policies and standard practices
Observes and corrects all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
Successfully complete Computer Based Training (CBT) and Training Aid courses
Performs all other duties as assigned
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
QUALIFICATIONS
High school graduate or equivalent preferred
Good interpersonal, communication and customer service skills
Desire to work in a team environment
Ability and willingness to learn multiple tasks and technical requirements of the job
Must meet minimum age requirements, when applicable, to perform specific job functions
PHYSICAL REQUIREMENTS
Ability to use computers, smart devices, and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Stand 100% of the time with frequently walking short distances
Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
Have sufficient visual ability to check ID cards
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 376333_external_USA-MD-Princess-Anne