Job Details
GRILL CUSTOMER SERVICE
DEPARTMENT: GOLF DEPARTMENT
GL: 55-5586-41102
JOB CLASSIFICATION: SEASONAL
PAY GRADE 1
2024 YEAR ($10-$15 PER HOUR)
GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED
POSITION SUMMARY
This is a mixed job description for Front of House/Customer Service and Beverage Cart team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customer service, efficient restaurant operations, and a pleasant dining environment.
Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team.
ESSENTIAL FUNCTIONS
- Greet and welcome guests with a friendly and professional demeanor.
- Assist guests in making reservations, seating arrangements, and answering their inquiries.
- Take and accurately relay food and drink orders to the kitchen.
- Operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course.
- Provide friendly and prompt service, engaging golfers in a professional and courteous manner.
- Maintain accurate inventory of beverages, snacks, and supplies on the cart.
- Handle cash and credit card transactions accurately, providing change as needed.
- Keep detailed records of sales and reconcile cash at the end of each shift.
- Ensure compliance with all cash handling and reporting procedures.
- Keep the beverage cart clean, organized, and fully stocked throughout the shift.
- Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently.
- Report any mechanical issues or maintenance needs promptly.
- Build rapport with golfers, offering a friendly and welcoming atmosphere.
- Assist golfers w/ menu selections and provide information about course amenities and services.
- Address any customer inquiries or concerns with professionalism and courtesy.
- Ensure prompt and attentive service throughout the guest's dining experience.
- Build rapport with guests, anticipate their needs, and address any concerns or special requests.
- Handle guest feedback and complaints with professionalism and empathy.
- Collaborate with other front-of-house staff to ensure seamless service.
- Set up and maintain dining areas, ensuring tables are clean and properly set.
- Clear and reset tables efficiently to accommodate incoming guests.
- Assist in maintaining overall cleanliness and organization in the dining area.
- Operate the point-of-sale (POS) system to input orders and process payments.
- Accurately handle cash, credit card transactions, and provide change as needed.
- Follow cash handling and reporting procedures accurately.
- Familiarize yourself with the menu items, specials, and beverage selections.
- Provide recommendations and descriptions of dishes to guests.
- Communicate with the kitchen regarding guest dietary preferences and special requests.
- Work closely with fellow front-of-house staff and kitchen team for efficient service.
- Participate in pre-shift meetings and training sessions.
- Support a positive and collaborative work environment.
JOB REQUIREMENTS
- Previous customer service or restaurant experience is a plus.
- A genuine passion for providing excellent customer service.
- Effective communication and interpersonal skills.
- Ability to remain calm and professional in high-pressure situations.
- Ability to stand and walk for extended periods.
- Lift and carry trays or items as needed.
- Adherence to the restaurant's dress code and grooming standards.
- Maintaining a clean and professional appearance.
- Minimum age requirements as per local regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Maintain a positive and friendly demeanor, enhancing the overall guest experience.
- Active Food Handler's Permit upon Hiring.
- Active Alcohol Service License.
As Front of House/Customer Service and Beverage Cart team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customer service, we invite you to join our team and contribute to the success of our establishment.