Coordinates the development of operational initiatives that have a direct impact on stores. Acts as a liaison for business partners to assist in identifying operational opportunities. Partners with business units to ensure company objectives are being met and that timely, consistent and accurate communication is being provided. Continually seeks process improvements both internally and at the store level to improve upon the customer and associate experience. Identifies and implements improvements to communication tools and processes.
Plan, communicate and implement company initiatives
Collaborate with corporate partners to coordinate project plans and timelines
Leverage subject matter experts to support key aspects of project
Facilitate project status meetings and update project plans and communication
Support key stakeholders and field/store teams
Escalates issues in a timely fashion to the appropriate project stakeholder
Depending on initiative, develop, edit, format communication to the stores to improve store execution and productivity.
Audits communication tools to ensure consistency, accuracy and timeliness
Gathers feedback from corporate and field partners to implement improvements
Partner with both internal and external groups to identify trends and best practices
Monitors established budgets, evaluates processes with the goal to reduce costs while maintaining quality
Works with internal partners to evaluate technological improvements to enhance team efficiency.