Job Details
**Description**
**The Company**
TricorBraun Flex is proud to be your trusted flexible packaging supplier. For more than 30 years, our objective has been to make packaging easier for our clients by providing high-quality flexible packaging, such as wholesale coffee bags, block bottom bags, side-gusseted bags, stand-up pouches, and other stock bag options.
We are focused on being the Best Place for the Best People in Packagingit is the foundation of our strategy and our success. Join us as we work together to build the undisputed global packaging leader.
**Customer Service Support Representative**
The individual must be a self-starter, energetic, and strong team player. The role ties directly to our customer satisfaction, retention, and revenue growth objectives. This individual must be comfortable working with team members, customers and assisting the sales management team.
**Job Function**
* Maintain a positive, empathetic, and professional attitude towards customers.
* Respond promptly to customer inquiries through various channels such as phones, emails, and online chat.
* Process orders, answer questions, acknowledge and resolve customer complaints to ensure customer satisfaction via professional customer support.
* Input orders in ERP computer system.
eCommerce orders
* Process orders.
* Confirming inventory, inputting sales orders, setup back-orders on out-of-stock inventory.
* Communicating with customers on the status of orders making sure customer is happy with the level of service.
Customer Returns:
* Process customer returns.
* Issue refunds & credits.
* Coordinate with QC responses to customers.
* Issue Call Tags and Returns of shipments.
* Communicate with customers on steps in the process.
Assist Sales and CSR Manager with:
* Account Transfers.
* Distribution of inbound email and correspondence.
* Assist with other duties on an as needed basis.
Process orders for Amazon and assist with large customer order processing and follow-up.
* Data entry of samples, correspondence being sent to customers and prospects.
* Other projects as deemed necessary from time to time.
**Required Skills & Training:**
* Must be detail oriented.
* Ability to multi-task and manage multiple priorities simultaneously.
* Strong written and verbal communication skills, interpersonal skills, and relationship building skills.
* Proficient in standard Microsoft applications.
* Be a solid team member within the Customer Service & Sales group.
* Product knowledge training: On-going products, packaging, and industry knowledge training.
* Systems knowledge training: Sample packets, Microsoft D365 training entering prospects, converting prospects to customers etc.
**Why TricorBraun**
**Career opportunities** -- We are a stable and growing company offering a product that is widely recognized and useful. That means that across our organization we have plenty of ways to help people who are looking to grow and succeed. If youve got the drive to get out there and grab it, youll find lots of opportunity here.
**Training and development** -- Our commitment to your career development helps to set us apart as an employer. We want to enhance your potential, both for your personal development and as a contributor to our firm. Thats why we provide every opportunity to expand your skills, knowledge, and experiences through formal education, leadership development opportunities, and informal one-on-one coaching and mentoring from your TricorBraun colleagues.
**Stable industry** -- The packaging industry is a particularly stable one because, no matter how the economy is doing there is always a need for containers to carry consumer products. With our long history, exceptional experience, and wide range of offerings were the industry leader in this niche industry.
**Strong culture** -- We strive to create and sustain a great work environment in which we are able to achieve and exceed personal and professional goals. Our people focus on service and consistently drive for results. Our company works and lives by a set of core values which include integrity, service, passion and value add which are the roots of our success.
**Industry recognition** -- TricorBraun has won many national and international packaging awards recognizing excellent design, function, economy and sustainability
**Excellent compensation** -- In addition to a competitive salary and incentive plan, we offer competitive benefit options including a 401K plan with employer match, paid time off plus holidays, insurance, tuition reimbursement, and more.
TricorBraun is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.