Job Details
Overview:
Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Required schedule is Friday - Monday 5 am - 3 pm or 7 am - 5 pm.
Pay starts at $19/hour plus benefits and paid time off. All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V DCJS #11-2294
Responsibilities:
- Display high proficiency in written and verbal communication
- Attention to detail
- Organizational skills, including the ability to efficiently switch between tasks
- Type a minimum of 35WPM
- Demonstrate computer skills to navigate multiple software applications
- Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
- Ability to assess and evaluate opportunities for problem-solving
- Be able to understand the companys capabilities and services for assisting and educating clients
- Work with internal teams in order to identify potential issues and/or related opportunities
- Must possess ability to pass any state required training or other qualifications for licensing
Qualifications:
- High School Diploma or equivalent required
- 1-2 years Data entry required
- Experience with a multi-line phone or soft phone use required
- 1-3 years of customer service preferred
- Minimum 1 year high volume call center or 911 communications preferred
- Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus
Benefits
Competitive Salary
Choice of multiple Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement