Job Details
**Bilingual Customer Service Rep - Field Compensation**
**Bilingual Customer Service Rep - Field Compensation**
****Join Our Team****
Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safety of every member of our community.
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**About this Position**
The Bilingual Customer Service Representative works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate addresses verbal and written inquiries pertaining to commissions. In addition the candidate will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. The candidate recognizes priority situations and understands when to notify appropriate parties.****
**Responsibilities & Qualifications**
**Hours:** MondayFriday: 9am -6pm
**Salary:** $26,000 - 28,000
**QUALIFICATIONS, SKILLS AND ABILITES:**
* Minimum 3 year of call center customer service experience is a plus
* Fluent in speaking Spanish required
* Minimum high school diploma or GED
* Excellent PC skills
* Intermediate skills in Microsoft Word
* Excellent verbal and written communication skills
* Excellent customer service skills
* Attention to detail
* Ability to maintain knowledge of companys products and procedures
* Ability to work under pressure and communicate professionally with irate customers
* Strong problem solving and decision making skills
* Ability to organize and present facts in a clear and concise manner in both speech and correspondence
* Ability to handle high-volume calls
This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.
**FLSA status:**
This position is exempt (not eligible for over time):
No****
**Our Benefits:**
* Day one health, dental, and vision insurance
* 401(k) Plan with competitive employer match
* Vacation, sick, holiday and volunteer time off
* Life and disability insurance
* Flexible Savings Account & Health Savings Account
* Professional development
* Tuition reimbursement
* Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
locationDuluth, GAlocation2 Locations**Our Benefits**
* Day one health, dental, and vision insurance
* 401(k) Plan with competitive employer match
* Vacation, sick, holiday and volunteer time off
* Life and disability insurance
* Flexible Savings Account & Health Savings Account
* Professional development
* Tuition reimbursement
* Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.