Help Desk

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Help Desk

Contract: Minneapolis, Minnesota, US

Salary: $22.00 Per Hour

Job Code: 349249

End Date: 2024-06-08
Days Left: 4 days, 3 hours left

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What Will You Do?

• Respond quickly and effectively to escalated 3rd level technical issues in accordance with call center procedures
• Final escalation person. Must have technical expertise to effectively resolve technical issues to efficiently meet customer needs
• Audit records of daily data communication transactions, problems and remedial actions taken, or installation activities and follow-up accordingly with 3rd level support, as required
• Conduct 3rd level computer diagnostics to investigate problems
• Update technical manuals. Develop training materials and operating procedures in the proper use of hardware or software
• May research technical documents and feature lists
• Act as a subject matter expert and point of escalation for lower level technicians on Win-dows 7; Peregrine tickets; Service Manager among other technology
• Make recommendations for hardware/software upgrades etc. which are applicable to the client technical environment/direction

What Do You Need to Succeed?

Must-have:

• Certification, college degree or BA in Technology, Computer Science or equivalent training
• 5-9 years experience in computer customer service
• 5-9 years in a call center environment
• Hands-on experience in the troubleshooting and break/fix of applications and/or hardware

Nice-to-have:

• MCP (MS Certified Professional)
• MCSA (MS Certified Systems Administrator)

Skills & Competencies:

• Knowledge and experience on call center management system
• Expert knowledge of Win-dows XP/VISTA/2000 and LAN/WAN environment
• Familiarity with MS Office Suite, Blackberry, and MS Outlook
• Expert knowledge of processors, electronic equipment and computer hardware and software
• Expert knowledge of industry standard hardware/software
• Hands-on experience in troubleshooting and break/fix of applications and/or hardware
• Expert ability to comprehend specialized technical documentation and apply knowledge to resolve technical issues

Job Requirement

• Call centre
• Windows
• Blackberry

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Shivani Shukla
• ...@collabera.com

Apply Now

 COllabera

 06/01/2024

 Minneapolis,MN