Job Details
Job Description
Position: Assistant Manager, Dining Room
Department: Food and Beverage
Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
Support manager in daily operations of dining outlet through developing a high energy, guest service focused team through leading employees in customer service and managing resources
Monitor guest service and dining experience and take action to ensure service goals and satisfaction levels are attained
Support and demonstrate dining room standards, ensuring that guest service is always in the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks
Maintain a strong presence by visiting every table at least once during the experience.
Leadership:
Communicate necessary information to staff, peers and superiors with energy and enthusiasm including running energetic, informative daily lineups
Build morale and spirit
Promote teamwork
Train and develop new hires
Engage and coach employees in job performance
Schedule staff
Ensure safety standards and goals are practiced and attained
Ensure company policies and work rules are followed
Secondary Responsibilities:
Ensure impeccable facility standards are maintained
Normal Working Hours: (Shift, days)
Hours vary based on business demands and can average 8-12 hrs per day
Includes weekends, holidays, overtime and split shifts
In order to be successful in this position, the ideal candidate must meet the following criteria
in addition to the Ten Essential Attributes for All Employees.
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
Food service or lead host experience preferred
Supervisory experience
Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
High School Diploma or G.E.D. preferred
College or related degree preferred
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
Clear, concise written and verbal communication skills
Excellent listening and comprehension ability
Understanding group dynamics and communicating effectively based on dynamics
Ability to anticipate guest needs and respond accordingly
Technical Requirements:
Ability to effectively use point of sale, payroll and reservations software
To be aware of 5-star and 5 diamond rating criteria and their evolution
Wine knowledge, service and presentation
Must obtain WV Food Handler's Card
Computer literacy to include the following:
Computer
Experience
Software
Level
(Beginner, Intermediate, Advanced)
Word Processing
Word
Beginner
Spreadsheet
Excel
Beginner
Database
N/A
Programming
N/A
Calendars
Outlook
Beginner
Internet
N/A
Hardware Installation
N/A
Technical Skills
Skill Level (Beginner, Intermediate, Advanced)
Typing
Comm. Via e-mail
Data Entry
Other
Physical Requirements:
Location of Work
Yes
Yes
x
Indoors
Heated
x
x
Outdoors
Below Ground
Temp. Fluctuations
x
Elevated Areas
Personal Protec. Equip. Req
Work Postures
Continuous (up to 8 hrs. in an 8 hr. shift)
Frequent (up to 5.5 hrs. in 8 hr. shift)
Infrequent (up to 3 hrs. in an 8 hr. shift)
Rarely(up to .5 hr in 8 hr. shift)
Standing
x
Sitting
x
Walking
x
Climbing
x
Bending/ Stooping
x
Overhead Reaching
x
Arm/Hand Movement
x
Hand/Eye Coordination
x
Other (Define)