Job Details
Salary: $16.41 - $18.05 Hourly
Location : Tourist Development (Welcome Center), FL
Job Type: Full-Time
Job Number: 24-105
Department: Tourist Development
Opening Date: 05/02/2024
Closing Date: 5/29/2024 11:59 PM Central
GENERAL STATEMENT OF JOB
Welcomes and provides information to visitors of the Okaloosa County Welcome Centers. Provides promotional and administrative support to department teams as assigned.
EXAMPLES OF WORK
Greets visitors in a professional and inviting manner. Collects information regarding visitor's length of stay, where they are visiting from, where they are staying, etc.
Provides printed materials, internet resources and answers visitor questions as related to Okaloosa County lodging, adventures, landmarks, history, restaurants, etc. as applicable to tourism.
Maintains organization of the assigned Welcome Center and the storage areas; maintains inventory of rack card displays and ensures they are well stocked.
Answers telephone calls and responds to email messages directed to the Welcome Center.
Restocks Visitor Guides in information display boxes throughout the local area.
Prepares and mails Visitor Guides; prepares and distributes promotional items, as needed.
Adjusts hours and location as needed to greet visitors, guests and residents in the assigned Welcome Center, including on weekends and holidays.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Education, Training, and Experience: High School diploma or GED supplemented by a minimum of two (2) years' experience in customer service or public relations, or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities. Knowledge of local area and events is required.
Licenses and/or Certifications: Requires a valid driver license.
OTHER REQUIREMENTS
Physical Requirements: Requires the ability to operate office equipment, to include computers, copy/fax machines, and any related peripherals. . Must be able to exert 25 to 50 pounds of force occasionally and 10 to 25 pounds of force frequently, and/or a negligible amount frequently to lift, carry, push, pull or otherwise move objects. May require bending, stooping and twisting. Physical demands are essentially those of sedentary work.
Language Ability: Requires ability to read a variety of technical data, policy and procedure manuals, codes, professional journals, etc. in moderately complex terminology. Requires the ability to prepare forms and reports using prescribed formats and adhering to all rules of grammar, spelling, diction and punctuation. Requires the ability to communicate with a broad array of individuals from various professional backgrounds. Must be able to communicate effectively in English and to articulate information to others.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Requires the application of principles of influence systems and synthesis functions.
Numerical Aptitude: Must be able to add, subtract, multiply and divide; determine weight; calculate decimals and percentages; compute discount, profit and loss, ratio and proportion; interpret graphs.
Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be able to perform under moderate levels of stress, imposed by frequent deadlines, peak workloads or public contact. Requires the ability to exercise consistent tact and courtesy when in frequent contact with various professionals, county staff, and the general public.
01
Please indicate which best describes your highest level of completed education.
- No formal education completed, but I have relevant experience
- High School Diploma or GED
- Associates Degree
- Bachelors Degree
- Masters Degree or above
- None of the above
02
If you stated completion of a degree in the previous question, please state your major (if not, please enter "N/A") in the space provided.
03
Please indicate how many years of experience you have in customer service or public relations.
- None
- Less than 2 years
- At least 2 years but less than 4 years
- At least 4 years but less than 6 years
- At least 6 years but less than 8 years
- 8 years or more
04
Please describe your experience in customer service or public relations (if none, please enter "N/A") in the space provided.
05
Do you have visitor information related experience in the tourism or hospitality industry?
06
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
07
Do you possess knowledge of the local area and events?
08
Please describe in detail your knowledge of the local area and events (if you answered "No", please enter "N/A") in the space provided.
09
Do you have any experience working with and/ or promoting partners in the local tourism industry?
10
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
11
Do have you have experience collecting qualified data and preparing weekly reports for your supervisor?
12
If you answered "Yes" to the previous question, please describe in detail your experience (if you answered "No", please enter "N/A") in the space provided.
13
Please indicate what computer programs you have experience with.
(Select all that apply) - Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Internet Explorer
- Adobe Photoshop
- Adobe Illustrator
- Adobe In Design
- Adobe Flash
- Other
- None of the Above
14
If you answered "Other" to the previous question, please list the computer and/or social media program you have experience using (if none, please enter "N/A") in the space provided.
15
Do you possess a valid driver license?
Required Question