Job Details
HGV Now Offers Day One Team Member Benefits!
Now Offering Daily Pay *
Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you.
Discover endless career opportunities with us at Elara, a Hilton Grand Vacations, Elara, where every day feels like a vacation! Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and world-class amenities. As part of our dedicated team, you'll have the opportunity to delivery unparalleled hospitality experiences in the heart of the entertainment capital of the world.
We are looking for a Front Desk Clerk to join the team at Elara!
We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
Why do Team Members like working for us?
- Competitive hourly base pay and positive team environment
- Daily Pay* - get your earned pay any time before payday
- Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Generous Paid Time Off Program and Paid Sick Time
- Recognition Programs and Rewards
- Tuition reimbursement
- Numerous learning and career advancement opportunities
- And more!
Responsibilities Include:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Other tasks may be asked by management as needed.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Graduate or Equivalent
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
- Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior cash handling and data entry experience required.
- Previous customer service experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Prior hospitality or related experience.
- Previous Front Desk or relevant work history
- Bilingual
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.