Job Details
Job-ID: 166507 **Service Delivery Manager - Open Telekom Cloud**
#german #ITIL #finance more 3-5 years Experience Required 0-25% Amount of Travel English, German Deutsche Telekom Systems Solutions Hungary Kft. less ** Your tasks**
**Introduction:**
Open Telekom Cloud is one of the top performing and fastest growing OpenStack based public cloud providers on the European market.
To keep up with the newest trends and to be competitive among others we are looking for an Customer Success Manager to support our business.
We are searching just for you if you gained a high level of experience in Service Delivery, IT Service Management and ITIL and you are highly skilled both in spoken and written languages like German and English!
You will bring to the team a strong focus on customer centricity and you will oversee global, local and customer strategy.
You will be responsible for maintaining strong customer relationships, oversee business and customer requirements, support stakeholders and corresponding teams, handle invoices and the list goes on with other service management related tasks.
**The following tasks are your responsibility:**
Supporting our Rising Star process:
* to identify high potential customers for growth
* to engage with the customer with right set of tools
* to ensure future revenue and growth
* Active cooperation with customers, Open Telekom Cloud teams (Customer Success Management, Service Delivery Management, Sales), service partners, internal TSI organizations
* Bring the different contributing teams together and support the information flow
* Further strengthen the relationship with the local customer organization
* Support in the identification of market / technology and customer trend
* Service Insurance, SLA Fulfillment and reporting
* Escalation, quality, cost and risk management
* Financial Performance & Billing
> Show more ** Your Profile**
**Requirements:**
At least 6 years of experience in IT Service Management or similar area of expertise
High level of knowledge in ITSM and ITIL processes
Strong focus on customer centricity and overseeing global/local goals
Excellent communication skills
Pro-active and solution-oriented mindset and high attention to details
Knowledge and experience regarding financial and billing topics
**Language skills:**
Fluent German knowledge
Intermediate English knowledge
**Experience and knowledge in these areas are a plus:**
ITIL V4 Foundation certification
Knowledge in SAP
Knowledge in cloud technologies
> Show more ** This is what we offer**
> Show less Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungarys independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pcs and Szeged and is looking for skilled IT professionals to join its team.
> Show less 1 How to apply
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e-mail or via phone: +49 800 ####### and is looking forward to help you with any request. 2 ...@T-SYSTEMS Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life this is admittedly not always easy.
Take charge of your life. We expressly integrate the reconciliation of work and private life into our corporate culture. Diverse measures in the focal areas Working time and location, Health and fitness, Family and Social aspects ensure improved reconciliation of work and private life for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality. Detailed information can be found in the category > on our career website. 3 Your Development We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.
We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category > on our career website. 4 Compensations & Benefits Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.
on our career website.