Job Details
We re always looking for talent that believes in having fun. At PENN Entertainment, you ll get to be a part of an exciting industry, where the days and nights are fast paced. You ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
EARN UP TO $35.00 PER HOUR
*the position average is based on a tip pool evenly distributed amongst each attendant each pay period.
What does Hollywood Casino & Hotel have to offer?
Day 1 medical, dental, & vision benefits!
Uber benefit for nearby metro stops.
Recognition programs with cash rewards, gift cards, & more.
Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member s children.
Shift: Late Evening/Overnight
Encourages and gets results from peers/players to have fun.
Proactively encourages players to have fun and enhances players experience.
Responsible for recognizing and explaining simple TicketOut/Ticket in jams.
Proactively celebrates and encourages Publicity releases for appropriate jackpots.
Actively looks for players who have questions and/or issues with games.
Encourages the priority of lights: 1) Change, 2) Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) icon, 2) Executive Producer, 3) Producer, 4) Celebrity, 5) Marquee, and then 6) Non-Card utilization.
Ensures that the player receives all around great service.
Works the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships.
Promotes card utilization.
Represents the company in a fun, exciting, and professional manner.
Processes taxable up to $14,999.99, with a full comprehension of Oasis and NeWave.
High School Diploma or equivalent.
- Must be at least 21 years of age.
Must be proficient in Microsoft Office applications (Excel, Access, Word).
Excellent written/verbal communication skills.
Excellent customer service skills.
Must have a proven track record of personally providing excellent customer service.
Possesses a friendly, outgoing demeanor and enjoys interactions with players.
Has the ability to read open/closed players and adapts the delivery to enhance their experience.
Ability to personalize their service to the player without appearing to be scripted.
Dedicated team player.
Able to handle multiple tasks; flexible and positive when adjusting to change.
Attention to detail and follow-through.
Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
We ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino .
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Up to $35.00 per hour