Job Details
The Shop Service Technician performs maintenance and repairs complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer equipment and tools while using a high degree of independent judgment.
Essential Functions:
Troubleshoots and diagnoses equipment malfunctions and failures
Disassembles and assembles machine components to manufacturer's specifications through the use of hand tools, pneumatic tools, and any specialized tooling
Rebuilds, repairs, reconditions, and maintains equipment and components
Maintains good customer relations and support; communicates customer needs to shop management
Plans and controls cost of repair jobs
Completes parts orders and identifies parts for return
Maintains company equipment - keeps in good, clean, and orderly condition
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Works overtime as required by workload and customers' needs
Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths
Performs other duties as assigned
Knowledge, Skills, and Abilities:
Knowledge of dirt engaging equipment, aerial, and lifting equipment
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
Operation and control skills - Controlling operations of equipment or systems
Equipment selection skills - Determining the kind of tools and equipment needed to do a job
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions
Ability to operate hand tools, power tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
The ability to read and understand information and ideas presented in writing
The ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
More than three years of work-related skill, knowledge, or experience preferred
High school/equivalent diploma or trade school diploma preferred
Valid driver's license
Supervisory Responsibilities:
None
Travel:
Occasional travel to the customer site
Physical Requirements:
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 50 pounds
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
Be able to safely maneuver and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Noise level may be loud at times
Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment
Significant time spent in confined spaces and high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)