Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Patient Service Representative is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.Schedule: Monday - Friday: 8:00 am - 5:00 pm.Location: 7151 Marsh Road, Indianapolis, INPrimary Responsibilities:Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a triage slip for response by medical personnel; retrieves voicemails and answers/routes them as neededAnswers incoming questions about the organization and provides callers with the address, directions, and other informationSchedules appointments and enters the appointment date and time into a computerized scheduler or appointment bookTelephones or writes patients to remind them of appointmentsMails new patient information packetsInstructs new patients in completion of medical history and information forms; collects updates from current patientsSchedules follow-up appointments and in-office referralsGreets and directs patients, sales people, and visitorsReceives payments on accountsMakes change, cashes checks, and issues receipts to patientsReviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systemsLocates, signs out, and delivers medical records requested by all departments; selects and packages files for movement, transfer, and permanent storageRequests/pulls patient medical records for next-day appointments; files medical records upon completionRecords when appointments have been filled or canceledEnters patient information into the computer; retrieves data as neededConfers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical recordsConfirms patient insurance eligibility with insurance companiesReceives forms documenting patient visits and computes the amount due from each patient and the insurance companyRecords payments received and prepares reports of transactionsUpdates the billing system to include details on the services provided or procedures performed on the patientReceives, sorts, and routes mail, and maintains and routes publicationsAll other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)1+ years of customer service experience with strong communication skills both in person and via phone1+ years of experience with general office proceduresIntermediate level of proficiency with Microsoft applications, such as Excel Spreadsheets, Outlook, and Word documentsPreferred Qualifications:1+ years of related medical office experience, including data entryPrevious medical insurance knowledge such as Medicaid/MedicareExperience with EMR computer applicationsWorking knowledge of medical terminologyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #Red