Job Details
**Hotel Operations Manager - Cincinnati, OH**
Cincinnati, OH **Welcome to The Guild**
The Guild offers the comfort and convenience of a high-end apartment with the personalized service of a boutique hotel. Located in the heart of the city, shopping, dining, and entertainment are all just a short walk away. Think apartment homes, complete with luxury linens, locally-inspired interiors, and fully equipped kitchens, and supported by a team of dedicated professionals just a text or call away. We want our guests to feel so comfortable they wont want to leave, whether they are staying a few days, a few months, or a few years.
The Guild Co-Founders come from Real Estate technology and boutique hotel development backgrounds: we are as focused on creating a better experience for employees as we are for guests. We believe in offering competitive pay, incredible benefits (we cover 99% of Individual Premiums on Health Insurance), equity ownership, and growth opportunities for every member of our team.
Since launching in 2016, weve raised over $40 million from Venture Capital investors that are dedicated to helping us build a global brand. Weve delighted over 100,000 happy guests and are looking for team members that can help us improve the lives of our guests, team, and partners through strong values, heartfelt service, and a commitment to excellence!
The Role
We are looking for an experienced Hotel Operations Manager to join The Guild and lead the team at The Guild Downtown | Vine Street location in Cincinnati!
Reporting to the Senior Director of Hospitality Operations, The Hotel Operations Manager is responsible for market level KPIs related to financial performance, guest satisfaction, and employee performance. This person will be the leader in the Cincinnati market and will focus on achieving profitability through generating revenue, reaching guest experience targets, controlling operational costs, and growing and developing the team.
This role will have an operational focus, but you will need an understanding of the whole picture to be successful (finance, revenue and sales & marketing).
Were looking for someone that is obsessed with delivering amazing guest experiences and inspiring the team around them. We will give you the technology resources, the people, and the support - you give us back the organization, the drive, the obsession. Together, we will change the game in hospitality for the better, forever.
Responsibilities
The Hotel Operations Manager is critical to the success of the market. He/she brings his/her expertise in hotel/short term rental operations, project management, guest and vendor relations, and people management to ensure efficient and smooth day-to-day operations with a focus on elevating the guest experience.
* Manage day to day operations in accordance with company OKRs
* Directly manage Housekeeping, Concierge and Field Operations team in Cincinnati (team of 5-6 direct reports)
* Market liaison to leadership in Hospitality Operations, Corporate Operations, and Revenue & Sales - to ensure compliance with all Guild standards, policies, and procedures.
* Is the primary advocate for market level employees and is the consummate culture ambassador of the Guild brand.
* P/L Responsibility - Support the effort to craft an annual property level budget for Vine Street.
* P/L Responsibility - Expense management, including the control of room supplies and operating expenses, vendor contract management, and labor expenses
* Oversee market level Guest Experience programs, including the management of guest satisfaction platforms and related reporting.
* Establish, maintain, and grow relationships with the property management team.
* Contribute to management of market unit inventory and market growth responsibilities, including: investor relations, property tours, marketing efforts, community engagement, and property partner relations.
* Establish, maintain, and grow relationships with local vendors to ensure appropriate purchasing power where applicable.
* Facilitate One-on-One meetings and Quarterly Reviews with direct reports and ensure that all market level employees receive One-on-One meetings and Quarterly Reviews in accordance with Guild standards.
* Assist in recruitment efforts for open market level positions and contribute to final recommendations for new hires.
* Participate in and host market level Leadership meetings.
* Craft and own delivery of market level OKRs.
* Develop and lead the implementation of Guild standards, operating procedures, and contingency plans.
Qualities/Traits
* Strong prioritization skills
* Proven problem solver
* Attention to detail
* High emotional intelligence and strong interpersonal skills
* Extensive hands on operational experience
* Flexible, adaptable, and able to lead multiple projects at once
* Keen business acumen
* Proactive communicator
* Sound judgment
* Ability to demonstrate knowledge of Guild products, processes, and practices
* Ability to lead cross-functional teams
* Ability to plan, develop, and implement processes in home market and across the organization
* Experience working with multiple software platforms and aggregating data and information from multiple source
**Perks & Benefits**
At The Guild, we believe that our team is the biggest key to our success. Therefore we are setting out to create an employee experience that is inclusive, collaborative, and rewarding. For us, great benefits are just the start, so here are a few highlights of our benefit program:
* Stay Healthy: We pay 99% of individual health insurance premiums and 50% of family member premiums for all employees
* Think Like an Owner: We provide equity ownership opportunities to all employees
* The Right Tools for The Job: We provide all employees with a monthly cell phone stipend, work from home employees can request office equipment; and employees are provided with a laptop, tablet, or other equipment that is needed to get the job done
* Look Forward to Travel: Employee and Friends & Family discounts at our expanding network of locations so that you can experience The Guild first hand for a weekend getaway or a vacation