Job Details
Job Description:
Responsibilities:
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevrons Workforce Enablement products.
- Responsible for deploying new PC & other hardware devices to end users.
- Ensure on time updating of Inventory Management System.
- Prepare end of life devices to be recycled.
- Ensures consistent processes, procedures and technologies are utilized across the enterprise environment.
- Understand and follow direction provided by the team leads and managers of different products and towers.
- Document recurring issues in the Knowledge Base.
- Document in detail case status and tasks / work completed with end users in the ITSM system.
- Follow the critical incident process.
- Follow required safety protocols and complete regular training on safety and compliance.
Required Qualifications:
- Bachelors degree in IT or Computer Science preferred.
- Technologies - Candidates must have 5 years combined experience and be proficient in supporting the following technologies:
- Mobile Device Management and Mobile Web Apps, iOS, etc.
- ctive Directory Administration and Infrastructure Design.
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
- Microsoft Office Suite 360 advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
- General knowledge of Microsoft Intune.
- Printers.
- Understand and troubleshoot Azure MFA.
- Desktop imaging.
- Strong customer service skills.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
- Strong data analysis skills.
- nalytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them.
- Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools.
- bility to communicate with transparency the impact and risks with mitigation.
- bility to think not necessarily outside of the box, but to think creatively within defined constraints.
- Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods.
- Demonstrates an inclusive, collaborative style to ensure results are obtained and supported.
- Strong facilitation skills and ability to work with various support functions and regional offices.
- Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives.
- Technical mentor and training coordinator for global L1 and L2 support organizations.
- Business Knowledge - Experience in one + IT delivery teams.
- ware of operating environments and cultures outside the US.
- Understands how business strategies, plans and regional IT needs vary and the impact this may have on service delivery globally, regionally, locally.
- Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.
Preferred Qualifications:
Support Certifications, Desired:
- Microsoft Certified Professional.
- Microsoft Certified Technology Specialist.
Relocation Options:
- Relocation will not be considered.